PSA Engineer Customer Support Reliance

Must Have Technical/Functional Skills

Keywords: Power On Reliance XA21 Power Systems EMS

Skills

Proficient in Electric Transmission EMS / SCADA /Implementation

Preferable hands-on experience of implementing GE Reliance (XA21) EMS/SCADA or any equivalent SCADA from Siemens OSI ABB Schneider etc.

Good knowledge of Electric SCADA applications/Power DMS/TMS

Experience doing data modelling.

5 years of work experience in customizing and delivering Network or Transmission Application preferably Reliance.

5 years of experience with LINUX and Windows Operating Systems

5 years of experience with C Java & Oracle Database

SQL shell scripting ability to read and interpret logs & debug files

Installation of Operating system patches and other 3rd Party Software such as Oracle NetApp etc.

System configuration and Hands on Experience in GitHub and ClearCase

5 years experience on Realtime or Mission Critical Systems

Must have experience in picking up and installing fixes on live customer systems

Proven track record of problem analysis identification and resolution

Strong troubleshooting & debugging skills

Good communication skills (verbal and written)

MS office applications (Word PowerPoint Excel) and MS Outlook competency

Reliance (Formerly known as XA/21) experience

Object-Oriented programming techniques Oracle and/or system administration is a plus

Reliance grid apps domain

Database SQL/PLSQL

Test Management / Exposure to automated testing

Roles & Responsibilities

Ensure customers success by fostering a balanced relationship that benefits both GE and the customer

with the goal of producing the highest level of customer support and this role you will:

Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.

Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions

while adhering to change control compliance protocols. Ensure solution does solve the customers issue.

Mentors staff in troubleshooting and analysis methods

Knowledge transfer write user/technical documentation and case notes. Act as a technical resource for staff

Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team

Analyze and troubleshoot issues involving all aspects of GE solutions including but not limited to user interface