Operations Coordinator
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
RamPro is a commercial facilities cleaning company specializing in kitchen exhaust systems kitchen deep cleaning and front of house cleaning and sanitization. We provide comprehensive cleaning services for restaurants industrial facilities sky scrapers and more in greater Chicagoland Southern Wisconsin and South Western Indiana. Our headquarters is located in Zion IL which is the work location for this position.
We are a growing company looking for a highly organized customer-focused Operations Coordinator to support daily operations customer service and light sales tasks. This role works closely with internal teams and plays a key part in ensuring a seamless experience for both customers and staff. This is a great opportunity to join a dynamic team in a fast-paced environment. Pay: $16-17.50/hr depending on experience Hours: 9am-6pm Monday-Friday Location: 100% in Zion office
Job Description:
Our growing company is looking for a customer-focused Operations Coordinator who will service customers while working closely with internal departments.
Answer inbound calls and provide excellent customer service
Schedule confirm and reschedule service appointments with customers and technicians. Make reminder outbound calls to customers 24hrs before service.
Make weekly schedule for Technicians track work hours and assist with payroll preparation
Create and manage estimates invoices and customer accounts in Zoho CRM and Zoho Books
Follow up on outstanding estimates and declined proposals
Collect on overdue invoices and process payments
Make proactive sales calls and reach out to satisfied customers for referrals and reviews
Submit bids through online portals and manage third-party job processing
Track and order office/field supplies maintain inventory and manage team expenses
Monitor GPS tracking for company vehicles and coordinate repairs as needed
Gather customer feedback and collaborate with the operations team to resolve service issues
Perform general office duties and provide vacation coverage for team members
Requirements
Qualifications:
Experience: 23 years of office administration scheduling or customer service experience preferred
Education: High school diploma or equivalent required; Associates degree a plus
Skills Required:
Strong communication (verbal and written)
Excellent organizational and multitasking skills
Ability to work independently and under pressure in a fast-paced environment
Familiarity with any CRM systems and Microsoft Office Suite
Attention to detail and ability to manage multiple priorities
Rampro is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Benefits
2 weeks vacation accrued
Healthcare dental and vision insurance
Required Skills:
- Great customer service - Ability to make calls and be professional
Required Education:
- High School or GED Diploma
Company Industry
IT Services and IT Consulting
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
