Site Administrator

Operational Delivery:

• Maintain a clean office and related facilities environment at all times reference cleaning schedule and standards.
• Maintain clean common areas and ablution facilities and replenished consumables at all times reference cleaning schedule and standards.
• Maintain clean and tidy kitchens at all times - reference cleaning schedule and standards
• Make and serve refreshments as required.
• Ensure that cups are clean at all times.
• Ensure that kitchen crockery is well taken of.
• Report breakages and losses in the kitchen.
• Serve tea as per schedule / required
• Perform other related duties as may be required from time to time.
• Provide support to other TFS site personnel as and when required / agreed with management.
• Maintain stock of consumables and cleaning items and advise when running low as per schedules and standards
• Ensure compliance with TFS policies and procedures related to financial management controls and expenditure authorization levels.
• Monitor all orders on a daily basis
• Ensure all suppliers submit invoices timeously with service reports where necessary.
• On satisfactory completion of job or delivery request an original invoice and ensure it is submitted to Finance.
• Adhere to cut off dates stipulated by TFS and the client.
• Ensure all sub-contractors adhere to the invoicing cut off dates.
• Ensure all finance administration is complied with on site.
• Carry out random inspections to check status and take corrective action as required.

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities concentrating on those that most strongly contribute toward improving customer lifetime value.
• Interact with client to provide and process information in response to inquiries concerns and requests about products and services.
• Conduct client satisfaction surveys to ensure clients are satisfied with the products and services.
• Keep up to date with business developments and strategic objectives within the environment.
• Provide advice on general changes and compliance within the workplace management framework when required.
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced.
• Attend to and resolve all customer queries timeously or escalate when necessary.
• Follow up and follow through on all escalated queries timeously.
• Manage conflict.

Reporting:

• Prepare monthly reporting within set timeframes for distributing to the relevant parties.

Customer Focus:

• Undertake such other responsibilities as directed by Management that will drive sustainability.
• Work in a flexible way when the occasion arises so that tasks which are not specifically covered in the job description are undertaken.
• Take responsibility for ones own performance.
• Promote TFSs & EY image and corporate citizenry through deliberate and co-ordinated activities.
• Adhere to the TFSs Safety Health Environmental and Quality (SHEQ) Management Systems Policies & Procedures as applicable to this position.
• Ensure TFS ethical values are adhered to.