Event Manager | Full-Time | Palm Springs Plaza Theatre

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

TheEvents Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire train schedule and supervisor all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience. This position also helps support the Guest Experience team and works closely with visitors stakeholders industry partners guests in-house services and other colleagues.

The Events Manager reports directly to the venue Assistant General Manager and is responsible for the planning and execution of Palm Springs Plaza Theatre events including concerts comedy shows family shows private events and more.

This role will pay an annual salary range of $70000-$75000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until December 26 2025.

Our goal is to prepare this one-of-a-kind community facility for its Next Act by replacing or restoring most systems installing new seats sound and lighting adapting the structure to meet current ADA requirements and providing the theatre with modern facilities needed to provide Palm Springs and the Valley with a venue accessible and affordable for everyone. Exciting new developments include:SAVE RESTORE REOPEN

When we began this project our slogan was Help Save the Plaza Theatre but now that the restoration is in progress were focusing on the finish line and are now saying Help REOPEN the Plaza restoration project is well underway. Woodcliff Construction of Los Angeles has been working on comprehensive renovation of the historic building since March 2024. The restoration work will take approximately one year to complete allowing the Plaza Theatre to open in late 2025.

The Palm Springs Plaza Theatrewill once again become a major economic driver for the City generating millions in economic activity by bringing hundreds of visitors and locals per week to the downtown to see quality entertainment. The Foundation has partnered with Oak View Group to bring diverse high-quality programming. When restored the Plaza Theatre will be the only place available for the entire community to come together and utilize it as an affordable community venue showcasing diverse programming for all people local youth organizations promoting multicultural programming in film music live theater education comedy and entertainment for all.

• Analyze challenges identify alternative solutions and project consequences of proposed actions and implement recommendations in support of organizational objectives
• Communicate clearly and concisely in the English language both orally and in writing
• Establish and maintain effective working relationships with lessees/clients co-workers part-time staff contractors patrons/public and municipal officials
• Work a flexible schedule including long nights early mornings weekends & holidays as needed
• Complete all duties with a guest service focus through teamwork & dedication to Oak View Groups principles
• Assist in the preparation of building to meet the requirements of upcoming events/shows
• Assist with the completion of pre-show event financial estimates
• Assist with the completion of post-show event settlements
• Advise lessees on services available from independent contractors for events
• Recruit train and supervise event & security staff
• Create work schedules for event & security staff delegate assignments and review performance/results
• Function as a liaison between users of the facility and the facility staff
• Recommend and evaluate required event staffing levels
• Coordinate communication between building staff and show staff during load in and load out
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
• Maintain equipment (radios metal detection wands etc.) for all event and security staff
• Make hospitality arrangements as needed
• Communicate with municipal officials including police fire and medical services event staff and public to ensure security of patrons and events run smoothly
• Review emergency planning procedures with all event staff for each event
• Create and distribute detailed data sheets prior to every event
• Prepare and approve bi-weekly payroll for all event staff and security staff
• Coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
• Serve as Manager on Duty as scheduled
• Other duties and responsibilities as assigned

• 3-5 years of increasingly responsible experience in event management in a theatre convention center stadium arena or public assembly facility setting
• Bachelors degree from an accredited college/university with major coursework in facility management hospitality management business or related field or equivalent career experience.
• Bi-lingual a plus
• Strong oral and written communication skills
• Strong computer skills in Microsoft Office applications word processing and Internet
• Possession of or ability to obtain a valid drivers license
• Knowledge of operational characteristics of events
• Ability to identify the needs of users of the facility
• Knowledge of crowd management and control techniques
• Knowledge of customer service practices
• Knowledge of principles of supervision scheduling and training employees
• Demonstrated familiarity with facility use contracts
• Knowledge of fire and public safety regulations
• Knowledge of A/V equipment and electronic systems in public assembly facilities
• Experience with budget preparation and control
• Familiarity with terminology used in entertainment/convention/public assembly settings
• Experience with AutoCAD is preferred but not required
• Ability to work both indoors and outdoors as required by event.
• Ability to work extended periods of time both walking and/or standing.
• Ability to lift up to 40 lbs

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.