IT Production Support

Job Description:

DXC Technology helps global companies run their mission-critical systems and operations while modernizing IT optimizing data architectures and ensuring security and scalability across public private and hybrid clouds. The worlds largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance competitiveness and customer experience across their IT estates.

Work Location: IOI City Putrajaya

Work Arrangement: Fully onsite Monday to Friday (5 days a week)

About the Role
We are seeking IT Production Support Analysts to join a growing operations team supporting critical business applications across multiple domains including fund services pricing master data custody and market services.

The role involves managing production stability incident resolution and continuous improvement while collaborating closely with business support infrastructure and IT service teams across global locations.

Positions are open for both experienced and senior professionals depending on years of experience and technical depth.

Experience Level

• Experienced: 26 years of experience in IT Service Management with the ability to quickly acquire functional or technical understanding.

• Senior: More than 6 years of experience in IT Service Management Infrastructure or as an IT Business Analyst.
  Experience in the finance banking or insurance industry is preferred.

Academic Requirements

• Bachelors or Masters degree in Information Technology Engineering or Finance/Banking (with strong IT orientation).

• ITIL certification is an advantage.

Required Technical Skills

• Strong IT foundation (application development or infrastructure).

• Understanding or hands-on experience with data feeding tools such as MQ and FTPs.

• Knowledge of SQL (preferably Oracle); able to execute standard queries (SELECT UPDATE).

• Familiarity with incident and problem management processes ideally within a regulated industry.

• Experience using IT ticketing systems such as Remedy ServiceNow or JIRA including reporting and analysis.

Key Responsibilities

• Support business operations by resolving functional or technical issues through system configuration or coordination with IT and external vendors.

• Manage and resolve technical incidents (both minor and major) in accordance with organizational processes and SLAs.

• Monitor and analyze root causes of production disruptions and recommend preventive measures to reduce recurrence.

• Perform daily operational checks and functional testing of applications within assigned business areas.

• Maintain clear and consistent communication with business users IT teams and operational risk functions.

• Participate in change management and release planning to assess and mitigate potential production risks.

• Coordinate and execute testing and sanity checks during change windows or weekend releases.

• Update and enhance documentation procedures and knowledge bases for production-related incidents and resolutions.

Ideal Profile

• Strong analytical and problem-solving skills with attention to detail.

• Excellent communication and coordination abilities across technical and business teams.

• Proactive structured and able to manage multiple priorities in a dynamic environment.

Learn more about DXC and what we do: DXC offerings

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