Neighbourhood Manager

An exciting opportunity has arisen to become our new Neighbourhood Manager at Incommunities. We are looking for someone with a track record of leading a team of Neighbourhood Officers to deliver a high quality housing management service so that our customers can live well and enjoy their homes and neighbourhood.

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.

This year weve launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.

Duties include:

• Responsible for supervising a team of Neighbourhood Officers by developing and delivering the service so that it supports the organisations overarching vision of Improving lives Incommunities and more specifically supporting the team in achieving its ambition of zero voids and zero debt
• Use measures data and workplace observations to establish the demand on the team and capacity of the team to meet its purpose
• Work within the resources allocated to the service and constantly monitor the cost benefits of service developments ensuring that the service offers the maximum value for money possible
• Work as part of the General Needs Housing Management Team leading on the development of the service and the team members so they have the requisite knowledge skills experience and tools to undertake their roles in full
• Hold Neighbourhood Officers within their team accountable for their performance and the quality of their work

• Minimum of 2 years experience of leading a team or in a supervisory role
• Knowledge and previous experience of housing management
• Practical experience of providing excellent customer service and dealing with complaints
• Leadership skills with the ability to motivate a large team to meet targets
• Knowledge of regulatory requirements housing policy practice and current legislation and an understanding of the implications of these for the delivery of a quality housing management service

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• Salary ranges from 41562 up-to 46202 per year dependent on experience
• 1000 essential car user allowance per year plus mileage
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave which increases with service plus bank holidays
• A supportive culture that values employees work life balance.
• Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)
• Training development and funded qualification opportunities.
• Corporate health scheme membership.
• Access to an Employee Assistance Programme which includes help with medical financial and legal information plus counselling and relationship support.
• Cycle to work scheme.
• Local gym membership discounts.
• Agile and hybrid working with free parking onsite.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

Were looking for great people to join us! AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.

Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.

Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.

Apply early!We review applications as they come in and may close the advert before the deadline.

Ready to make an impactCome work with us!

Required Experience:

Manager