Customer Succes Manager

What you are going to do

Your impact as Customer Success Manager is to ensure that our clients are delighted with the work our factory produces. This means capturing the voice of the customer and ensuring they are heard by our development teams at the start of our engineering process. But it also means increasing the adoption of our work by our clients. As a CSM you will work with our customers to understand their objectives and create success plans that align how they use our products and services to reach their goals. This means regular check-ins organizing alignment sessions and streamline communication to ensure customers are on track to achieve their desired outcome.

Youll take ownership of the following key activities:

• Cross-Department Coordination

• Stakeholder Management and Communication

• Performance Monitoring

• Strategic Planning

• Workshop facilitation and organization

What we offer you
NN invests in an inclusive inspiring work environment and in skills and competences for the future. We match this with employee benefits that are in line with what is needed today and in the future. This way we offer our employees the opportunity to get the best out of themselves.

We offer you:

• Salary between 5765.- and 8236.- (based on 36 hours per week) on your knowledge and experience. It is also possible to work 38 or 40 hours per week

• 13th month and holiday allowance are paid with your monthly salary

• 27 vacation days for a 5-day working week and one Diversity Day

• A modern pension administered by BeFrank

• Plenty of training and learning opportunities

• NS Business Card 2nd class which gives you unlimited travel also privately. Do you prefer to travel with your own transport Then you can declare the kilometers travelled

• Allowances for setting up your home office and for internet use

Who you are

You bring extensive experience in cross-domain coordination and onboarding of new stakeholders consumers and strategic initiatives. Acting as the primary point of contact within the department you will ensure that the clients needs are met by our delivery during their entire journey with us. You will achieve this with strong analytical and communication skills as well as the ability to independently improve processes and guide colleagues through change.

Specific experience includes:

• Commercial activities based upon consultative selling such as account management

• Analyzing overseeing and improving diverse organizational processes

• Organizing and facilitating workshops between diverse stakeholders

• Strong communication skills to inform relevant stakeholders and management

• Experience in coaching colleagues in adopting new tools and processes to increase organizational efficiency

Who you will work with

You will be working for Enterprise Engineering Technology and will be member of the Technology Enablement team. You will be part of a team of passionate professionals dedicated to providing the best possible service to our customers. You will work with the Senior Managers Product Managers Product Owners and the Project and/or Program Managers within Group IT. But also within the Business Units of NN and with de IT HUBs (Madrid/Prague

Any questions

If you have any questions about the job you can reach out via mail to Reinier van Scherpenzeel Any questions about the process can be directed to Veerle Meevis (Senior TA Specialist) via .