Operations Floor Lead
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Job Location:
Boca Raton, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple but clear cut idea that high quality jewelry shouldnt cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldnt be defined so narrowly and designed for so few. We design craft and deliver exceptional everyday pieces for everyone priced fairly and produced ethically to create a positive impact for both people and the planet.
About the job
Ana Luisa is looking for a results driven and self motivated Floor Lead of Operations to join the retail team. The Floor Lead of Operations holds a pivotal position within the leadership team overseeing in-store inventory management and upholding visual merchandising standards. Their role encompasses routine inventory audits ensuring sales floor displays adhere to company guidelines and maintaining an impeccable store addition to their operational role they play an active part on the sales floor training team members engaging with customers cultivating a positive in-store atmosphere and activy contributing to the retail teams pursuit of the stores revenue Floor Lead of Operations will initially report to the Store Manager.
Location: Town Center at Boca Raton
What youll be responsible for
Team Leadership
Nurture an inclusive team culture that promotes active engagement fosters collaboration cultivates harmony and elevates overall productivity
Maintain exceptional interpersonal skills to ensure crystal-clear effective communication with both the store team and cross-functional partners
Propel team growth and development through training coaching and consistent feedback in areas such as
product knowledge sales techniques and the delivery of exceptional customer service
Exhibit a strong leadership presence on the sales floor establishing a benchmark for customer service excellence
Strategically execute the brands vision and objectives effectively communicating all key-performance-indicators (KPIs) expectations directives and store initiatives to the team
Sales Achievement
Harness product knowledge to enhance the customer journey by expertly recommending products that align with individual styles and needs effectively creating upsell opportunities
Continuously evaluate store revenue goals and KPIs devising strategic approaches to elevate sales performance in partnership with management
Leverage company resources incentives and strategies to empower the team in achieving store-wide objectives
Inspire and guide the team with a positive motivational approach to attain individual KPI results surpass store
sales targets and nurture a culture of exceptional performance and success Customer Experience
Proactively build loyal clientele through proactive efforts ensuring the consistent delivery of high-touch top-tier
customer service facilitated by clienteling tools.
Collaborate closely with store management and HQ Marketing Team to strategize and execute store events that enhance brand visibility drive traffic and boost community engagement
Serve as the customer advocate actively collecting and conveying valuable customer feedback to enhance brand perception refine product offerings and elevate service quality
Operational Excellence & Visual Merchandising
Uphold visual standards and guidelines meticulously verifying display pricing and promotions all while closely
monitoring inventory performance metrics
Assist in leading routine inventory counts upholding inventory levels and data accuracy at the highest standard
Deliver a seamless customer experience in an OMNI channel environment efficiently processing customer
transactions managing returns exchanges and warranties with precision
Lead and execute all front and back of house procedures in adherence to company policies and protocols
Receive incoming and outgoing inventory shipments with meticulous attention to detail ensuring proper handling and documentation
Maintain the structural integrity of the back of house area guaranteeing a well-organized and easily accessible
inventory layout
Ensure the consistent replenishment of sales floor inventory from the back of house on a daily basis while also
providing comprehensive training to team members to enable them to execute this process
Partner closely with the HQ operations team to optimize store replenishment enhance loss prevention measures
and address various operational needs
Collaborate with store management to identify opportunities for enhancing the daily operations of the store
What youll bring
High School Diploma or equivalent preferred
2-3 years of retail management experience; jewelry experience preferred
2-3 years retail operations experience; effectively managing store inventory
Proven ability to drive sales
Strong leadership skills with a business acumen
Proficient in Shopify Google Workspace and inventory management software
Ability to work nights weekends and holidays
What youll love about us
Health Insurance and Wellness
Vacation and Time Off
Parental Leave
Brand Perks: Employee discount; Welcome gift card
Required Experience:
Manager
Key Skills
- Culinary Experience
- Restaurant Experience
- Succession Planning
- Customer Service
- Hospitality Experience
- Guest Relations Experience
- Management Experience
- Serving Experience
- Shift Management
- Computer Literacy
- Restaurant Management
- Stocking
About Company
Designer Jewelry starting at $39. See what inspires you today and shop beautiful earrings, bracelets, necklaces, and rings designed with a focus on superb quality. Fast shipping.
