IT Support Representative
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The IT Restaurant Support Representative works closely with the Restaurant Support Team to ensure all technical and deployed IT solutions meet Raising Canes approved specifications. This role addresses and escalates technical issues to ensure timely resolution and operational efficiency for our restaurants. Our Support Team thrives in a fast-paced collaborative environment focused on finding the best ways to solve IT challenges for our crew.
Your Impact and Responsibilities:
- Provide technical support to all requests from restaurants field and Restaurant Support Office crewmembers
- Respond to requests provide and implement solutions or route requests to appropriate paths
- Process and resolve customers issues using communication methods such as telephone person e-mail etc.
- Document track and monitor technical problems with the intent of ensuring timely resolutions
Qualifications :
- Basic PC and network troubleshooting and PC installation and configuration experience
- Proficiency in a variety of technology systems and able to adapt to new systems quickly
- Detail-oriented organized and able to manage multiple priorities that may be constantly changing
- Self-driven flexible and highly energetic with strong written and verbal communication skills
- Able to work flexible hours and based on the business needs including non-typical business hours
Preferred Qualifications:
- 2 years of restaurant operations experience strongly desired
- Associates degree trade certification or high school diploma with equivalent experience
- Experience with Aloha POS kitchen display systems and headset systems
Additional Information :
All your information will be kept confidential according to EEO guidelines.
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Candidate Privacy Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
About Company
At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office ( ... View more
