Bilingual (MandarinEnglish) Customer Care Advisor Scarborough, ON

Requisition ID: 237996

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

When you join our Customer Contact Centre youre joining an internationally recognized award-winning workplace that has been 186 years in the making and poised to deliver superior customer care in the future! Youre positioning yourself to build a career with a respected financial institution that is Canadas most international bank. Youre ready to enjoy and support a corporate culture built around recognition and rewards diversity and inclusion and the core values of respect integrity passion and accountability.

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. Youll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job youll enjoy a comprehensive suite of customizable benefits including an Incentive Plan Pension Employee Share Ownership and Group RSPs as well as free employee banking wellness programs and employee discount programs.

Career culture progression. Youll find it all here. Apply today.

Looking for a hybrid role We have the job for you! We want you to join our team and have the ability to work the way you want! Hybrid means we are flexible on where you work during the week. You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place read more to find out.


Who we are:

The Scotiabank Customer Contact Centre team is at the heart of our operations. Our Canadian Banking Contact Centres (CBCCs) are based out of six locations in Canada Mexico Colombia and Dominican Republic.
Our key guiding purpose For every future articulates why we do what we do. Our all-inclusive culture empowers our employees to make decisions that are best suited for their careers.

Together we make a difference by harnessing the limitless potential that diversity offers.

At CBCC youll have the opportunity to build a unique career with an inclusive award-winning workplace that delivers superior customer experiences. Youll be part of a team that is leading the future of banking.
From day one on the job youll enjoy a comprehensive suite of customizable benefits including an Incentive Plan Pension Employee Share Ownership and Group RSPs as well as employee banking privileges wellness programs and employee discount programs

What You Will Be Doing:

• Youll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
• Take Inbound phone calls from our customer and branches to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs providing customized solutions by using accessible resources navigating through multiple systems.
• Respond to complaints and walking customers through basic troubleshooting or set up processes.

Skills and traits What you bring and what you will learn:

• Youre passionate about customer service and have experience in customer-focused roles
• Your self-directed performance-oriented approach will allow you to resolve immediate customer enquiries while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
• You know your way around a computer and can easily multitask between numerous internal platforms while dealing directly with your customers.
• You have a high school diploma (or a recognized equivalent)
• Youre comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
• You are fully bilingual in French and English

Perks you can look forward to:

• From day one of your new career you will enjoy:
• Employee banking fees privileges
• Pre-assigned allotted personal days to help with personal and cultural commitments
• An extensive suite of customizable benefits
• Opportunities for long term savings (employee share program RRSPs pension)
• Access to thousands of internal learning courses
• Global Tuition Program

Our Awards:

• Best Workplaces in Canada 2024
• Top Companies in Canada LinkedIn 2024
• Best Workplaces for Women in Canada 2024
• Bloomberg Gender-Equality Index 2024
• Worlds Best Workplaces 2024

Hiring & Training Details:

• Our Customer Contact Centre is located at 888 Birchmount Scarborough ON. M1K 5L1
• Position Start Date: December 1 2025
• Position Status: Full-time (37.5 hours)

Training & Work Shift Details:

Must be available to attend training for a total for 9 weeks. There will be an opportunity to attend part of this training virtually from home pending technology and hardware set person training may reflect timings of shift assignments.

Work Schedules & Shifts:

We are seeking flexibility from candidates as work schedules can be anytime within our hours of operation (24/7). Currently we are seeking candidates available to work for shifts between the hours of 9am to 12am with potential shift start times every hour from 9am to 4pm (EST) plus weekend availability Regular ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

Work From Home/Hybrid:

If you meet a variety of criteria which includes but not limited to private workspace & completion of mandatory learnings - you will be offered the possibility to complete training in a hybrid work model. Working on-site is also a possibility for employees.

Whats Next:

Once you apply we will review your application. If selected to move forward you will receive an email from the Recruiter inviting you to complete a video interview.

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.