Your Day-To-Day May Include:
- Greeting clients with kindness and empathy whether in person or on the phone.
- Helping worried pet parents check in quickly and smoothly.
- Keeping clients updated about their pets while theyre in our care.
- Managing records payments and paperwork with attention to detail.
- Working closely with our medical team to make sure communication is clear and timely.
- Offering support to families who may be scared anxious or overwhelmed.
Our CSRs offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Why Youll Love Working Here:
- Youll make a real difference every single day.
- Join a supportive close-knit team that has each others backs.
- Learn and grow in the exciting world of veterinary emergency medicine.
- Competitive pay benefits and the chance to be part of something meaningful.
Must be able to withstand unpleasant odors and noises. May be exposed to bites scratches animal waste and potentially contagious diseases.
Whether youre looking to just be a master of your role or trying to grow into that next career move youll have opportunities through a variety of virtual and hands on interactive training and continuing development!
Qualifications :
Were looking for:
- Experience in customer service (veterinary or medical background is a bonus but not required as were happy to train the right person!).
- Must be able to work evenings weekends and holidays because emergencies dont keep office hours.
- Someone who truly loves helping people and understands how much pets mean to their families.
- Strong communication and multitasking skills- you can stay calm and focused even when things get hectic.
- Highly organized and possess computer skills.
- Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information :
We offer our staff:
- Comprehensive Benefits (health dental vision liability 401k & 401K matching program life & supplemental insurance HSA & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts Holiday Pay Uniform Allowance Bonuses etc.)
Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement texting/outreach communication authorization physical requirements of the job and more please visit: Work :
No
Employment Type :
Full-time
Your Day-To-Day May Include:Greeting clients with kindness and empathy whether in person or on the phone.Helping worried pet parents check in quickly and smoothly.Keeping clients updated about their pets while theyre in our care.Managing records payments and paperwork with attention to detail.Workin...
Your Day-To-Day May Include:
- Greeting clients with kindness and empathy whether in person or on the phone.
- Helping worried pet parents check in quickly and smoothly.
- Keeping clients updated about their pets while theyre in our care.
- Managing records payments and paperwork with attention to detail.
- Working closely with our medical team to make sure communication is clear and timely.
- Offering support to families who may be scared anxious or overwhelmed.
Our CSRs offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.
Why Youll Love Working Here:
- Youll make a real difference every single day.
- Join a supportive close-knit team that has each others backs.
- Learn and grow in the exciting world of veterinary emergency medicine.
- Competitive pay benefits and the chance to be part of something meaningful.
Must be able to withstand unpleasant odors and noises. May be exposed to bites scratches animal waste and potentially contagious diseases.
Whether youre looking to just be a master of your role or trying to grow into that next career move youll have opportunities through a variety of virtual and hands on interactive training and continuing development!
Qualifications :
Were looking for:
- Experience in customer service (veterinary or medical background is a bonus but not required as were happy to train the right person!).
- Must be able to work evenings weekends and holidays because emergencies dont keep office hours.
- Someone who truly loves helping people and understands how much pets mean to their families.
- Strong communication and multitasking skills- you can stay calm and focused even when things get hectic.
- Highly organized and possess computer skills.
- Self-starter with the desire to continue to advance your knowledge and skillset.
Additional Information :
We offer our staff:
- Comprehensive Benefits (health dental vision liability 401k & 401K matching program life & supplemental insurance HSA & FSA)
- Employee Assistance Program
- Paid Vacation and Sick Time for ALL Employees
- Paid Bereavement Program
- Paid Parental Leave Program
- Competitive Compensation
- Continuing Education Allowance (applies to licensed/registered/certified roles)
- Tuition Assistance Program
- Access to a CVA/CVT/CVPM Partnership through Penn Foster
- Career Development Opportunities
- Referral Bonus Program for most positions!
- Additional Benefits May Also Be Available (i.e. Personal Pet Discounts Holiday Pay Uniform Allowance Bonuses etc.)
Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.
*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.
For additional details including our full equal opportunity statement texting/outreach communication authorization physical requirements of the job and more please visit: Work :
No
Employment Type :
Full-time
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