Court Case Manager 1 (41-3274) Kenai

The Kenai Trial Court of the Alaska Court System (ACS) is looking for a dependable and detail-oriented Court Case Manager 1 (salary range 10). This position will perform case processing duties and serve as a primary contact with the public.

Specifically this position will be the weekend criminal clerk. This position works an alternate workweek of Thursday-Monday with Tuesday-Wednesday being regular days off.

Employees working in this job classification will be considered for annual salary increases upon successful completion of a 1-year probationary period. This job classification will promote to range 11 after successful completion of three years of service with the court.

The Position

This position is responsible for receipting payments accurately counting money and providing correct change and maintaining a balanced and accurate cash drawer.

The incumbent in this position must possess exceptional customer service skills as they will be the first point of contact for customers visiting the clerks office. You will quickly assess customer needs based on limited information utilizing strong listening skills and a thorough understanding of case processing procedures and document filing requirements. You must remain calm under pressure and respond professionally to demanding internal or external customers all while multitasking maintaining attention to detail and efficiently performing the positions duties.

This position will be assigned case processing responsibilities within a specific case type (or types) and serve as the offices expert. However flexibility is essential as cross-training supports efficient workflow uninterrupted customer service and the ability to provide coverage for absent team members. You will run regular audit reports to ensure the accuracy and integrity of case file management systems. You will routinely review these reports to maintain high standards of quality and accountability in your work.

You may be assigned various additional duties or special projects as needed. These may include but are not limited to: in-court responsibilities microfilming managing supplies and inventory basic technology troubleshooting providing training to staff and actively participating in meetings or committeesoffering opportunities to demonstrate leadership and contribute to team development.

The ideal applicant will possess the following knowledge skills and abilities. Please detail these in the required letter of interest.

1. Outstanding work habits regarding attendance punctuality and use of leave.
2. Experience working with confidential or sensitive information.
3. Ability to handle stressful and sometimes hostile situations with tact and diplomacy.
4. Experience providing superior customer service and handling difficultor dissatisfied customers.
5. Experience maintaining office files and/or records systems.
6. Ability to multi-task in a fast-paced atmosphere with numerous interruptions.
7. Ability and experience working independently and as part of a team.
8. Proficiency in MS Outlook Word and Excel.

The Work Hours
Full-time court employees are currently scheduled to work 37.5 hours per week. The work hours for this position are Thursday Monday 8:00 a.m. to 4:30 p.m. with a one-hour lunch break.

LEGAL RIGHT TO ACCEPT EMPLOYMENT

The States online recruitment system Workplace Alaska requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function as an employer sponsor.

Exceptional Benefits for Full-Time Employees

We offer a competitive benefits package that includes 12 paid holidays medical dental and optional vision coverage and employer-paid life insurance. Employees are enrolled in the Public Employees Retirement System (PERS)and the Alaska Supplemental Annuity Plan (SBS) with access to the Alaska Deferred Compensation Plan. Personal leaveis accrued for vacation illness or personal needs.

Enjoy peace of mind and long-term security while serving your community.

See additional information.

For more information on the Alaska Court System please visit:

For informationabout what state courts do please watch the following short video:
VIDEO: The who what when where and how of state courts

The Alaska Court System is an EEO employer and proudly promotes diversity.

Graduation from high school or completion of a General Education Development (GED) certificate AND one year of office clerical experience.

Substitution:

Additional office clerical work experience will substitute for the high school diploma or GED certificate on a month-for-month basis.

Completion of 36 semester credit hours or 48 quarter credit hours of coursework from an accredited college will substitute for the year of required office clerical experience.

Completion of an appropriate vocational training course of study such as legal secretary paralegal or office skills will substitute for the required office clerical experience on a month-for-month basis.

This applies to your application submission.

Documents to beAttached to the Application(REQUIRED):

• Post-secondary transcripts if using education to meet minimum qualifications.

Documents to be Submitted at the Time of Interview (REQUIRED):

If you are selected to advance to the interview phase of the recruitment process you must provide the following at the time of the interview (if not already attached to your application):

• Copies of your most recent (2) performance evaluations if available.
• A list of three (3) professional references who have had supervisory authority over you along with their daytime contact phone numbers and email addresses.

WORK HISTORY
If using work experience not already documented in your application provide the employers name your job title dates of employment and whether full or part-time. Applications will be reviewed to determine if the responses are supported and Minimum Qualifications are clearly met. If they are not the applicant will not advance to the interview and selection phase of the recruitment.

EDUCATION
If post-secondary education is required to meet the Minimum Qualifications you must fill in the Education and Training section of the application. If you have not obtained a degree please indicate the number of credit hours earned in the Degree Obtained field. Copies of academic transcripts will be required at time of interview.

SELECTION PROCEDURE
Applicants will be required to meet the Minimum Qualifications as outlined above. Unfortunately we cannot always interview all applicants. If your application is considered not qualified you will be sent a notice within two weeks after the closing date for this recruitment. If you believe your application was improperly disqualified you may appeal this decision to the Human Resources Director at 820 West 4th Avenue Anchorage AK 99501-2005 within five workdays from the date the notice is mailed to you. Qualified applications will be forwarded to the hiring supervisor.

NEPOTISM REVIEW
To avoid a conflict of interest and the appearance of impropriety applicants who have a spouse close relative and/or regular member of their household employed by the Alaska Court System may not be considered for employment without the approval of the Administrative Director.

BACKGROUND CHECK
A background check will be conducted prior to an employment offer being made. Applicants who have prior convictions that have been set aside under the terms of a suspended imposition of sentence (SIS) may answer no to these questions. If you are not sure if your situation requires disclosure please contact the Human Resources Department at . The Court System reserves the right to confirm all background information.

Contact Title: Recruitment
E-Mail:

Mailing Address: 820 West 4th Avenue Anchorage AK 99501

Phone Number: