Senior Solution Engineer
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Freshworks were reimagining how employees experience work. As a leader in AI-first Employee Experience software our intuitive ITSM ITAM ITOM and ESM platform empowers organizations to deliver exceptional service with ease and confidence.
We believe that innovation thrives in an environment where everyone feels supported included and inspired. If youre passionate about solving real-world problems making meaningful contributions and growing with a team that values diverse perspectives - you belong here.
About the Role: Senior Solution Engineer
Were looking for collaborative customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments enjoys solving complex problems and loves bringing people together through great communication.
Youll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference.
What Youll Do:
- Partner with mid-market customers to understand their unique goals and challenges
- Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations
- Translate customer needs into thoughtful solutions that demonstrate our platforms value
- Create engaging audience-appropriate presentations that simplify complex ideas
- Be a trusted advisor - bringing empathy clarity and insight into every interaction
- Stay curious embrace learning and grow your expertise alongside a supportive team
Qualifications :
What Youll Bring:
- 3-5 years of experience in Solution Engineering
- A passion for clear communication and strong interpersonal skills - youll use these every day!
- Experience working across teams to solve both business and technical problems
- Confidence in presenting to varied audiences from technical teams to executive stakeholders
- Excellent time management in a fast-moving environment - balancing multiple priorities with grace
- A drive to take initiative follow through and make a tangible impact
Preferred (but not required):
- A Bachelors degree
- Knowledge of ITSM platforms
Work Location: We value connection and collaboration. This role requires in-office work at least 3 days per week in one of our U.S. locations:
- San Mateo CA
- Boston MA
- Denver CO
- Bellevue WA
Note: We are currently not offering fully remote roles for this position.
Why Freshworks
Were committed to building a workplace that reflects the diverse world we serve. At Freshworks youll find inclusive teams flexible thinking and opportunities to grow your career - while making work better for millions.
If this sounds like a journey you want to be part of wed love to meet you. Lets building something refreshing together.
Additional Information :
The annual base salary range for this position is $102000 - $146000 Base Salary. This role is also eligible for variable compensation.
Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.
Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
