Auto Deputy Specialist I Humble

The Deputy Specialist I position is a customer service role responsible for assisting customers with vehicle registration titling and licensing services at a service window at one of the branch locations. This position requires a high level of accuracy attention to detail and professionalism as this position handles sensitive vehicle and financial information. This position also requires state-required specialized training (8 weeks of state-required RTS training) and the ability to manage money balance daily financial records and resolve customer inquiries in a timely and professional manner. This role requires a strong focus on customer satisfaction along with decision-making regarding registration titling and licensing services in addition but not limited to the following:

Duties and Responsibilities

Customer Service at the Window:

• Serve customers by assisting with the vehicle registration titling and licensing services.
• Provide clear and accurate information to customers about vehicle registration requirements
  
  

Money Handling and Cash Reconciliation:

• Accurately count money process transactions and issue receipts for vehicle registration titling etc.
• Ensure that the cash drawer is balanced at the end of each shift
  
  

Data Entry into the States System:

Document Verification and Fraud Prevention:

• Review and verify the authenticity of documents presented for vehicle registration and titling including titles proof of identity and proof of ownership.
• Utilize specific state tools and guidelines to confirm the validity of documents and detect any sign of fraud such as forged signatures or altered titles.
  

Training and Certification:

• During the initial phase in this position complete (8) weeks of state-required RTS training to learn all policies and procedures related to vehicle registration titling and licensing before beginning duties at the service window.
• Shadow Lead Deputy Specialists and Managers to learn how to perform tasks.
• Upon successful completion of training apply the knowledge gained to real-world situations when processing customer transactions.

Education and Experience:

• High school diploma or GED equivalent from an accredited institution within the U.S.
• Must have current auto experience within the Tax Office
• Minimum of (6) months customer service experience to include cash handling from retail banking or a similarly situated operations environment
• Minimum typing speed of 30 wpm

Knowledge Skills & Abilities:

• General knowledge of vehicle registration
• Willingness to learn and acquire in-depth knowledge of the states RTS system over 8-weeks of training
• Basic knowledge of Fraud Prevention and Documentation Authentication
• Basic knowledge of handling cash balancing registers and basic financial reporting
• Understanding of customer service principles and techniques to best serve customers and effectively manage customer interactions.
• Attention to detail: high degree of accuracy in handling transactions verifying documents and maintaining records.
• Communication Skills: ability to explain complex registration requirements to customers in simple terms.
• Customer Service Skills: strong interpersonal skills and the ability to handle challenging customer interactions.
• Time Management: ability to prioritize tasks balance customer needs with transaction needs with transaction processing and meet deadlines.
• Mathematical skills
• Basic awareness to recognize fraud and take the appropriate action
• 10-key Entry Skills
• Computer Proficiency
• Must be able to adhere to office confidentiality requirements regarding customer and department information
• May provide branch support at other branch offices as necessary

NOTE:Qualifying education experience knowledge and skills must be documented on your job application. You may attach a resume to the application as supporting documentationbutONLY information stated on the application will be used for consideration. See Resumewill not be accepted for qualifications.

Education & Experience:

Work Environment and Physical Demands:

• Typically an office environment with adequate lighting and ventilation and a normal range of temperature and noise level
• Minor physical effort required which may involve long periods of standing walking bending reaching stretching climbing lifting up to 50 lbs. or similar activities (e.g.. filing delivering sorting)
• May require attendance at outside training seminars and/or conferences.
• Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems
• A frequent volume of work and deadlines impose strain on a routine basis
• Regular application of basic skills (calculator keyboard hand tools eye/hand coordination)
  
  

Position Type and Typical Hours of Work:

Work Location:

Primary Work Location:

Humble - 7900 Will Clayton Pkwy. Humble TX 77338

Training may be conducted at one of the following branch locations for up to 8 weeks:

Downtown- 1001 Preston St. Houston TX 77002

or

Cypress Hill - 4290 Cypress Hill Dr. Spring TX 77388

Open Until Filled / Reviewing Applications on a Rolling Basis

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.