Casino Floor Supervisor II
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Job Location:
East Peoria, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsible for coaching supervising and supporting the Casino Dealers. Supervise and oversee table games and team members to ensure that the safety integrity security and company/regulatory policies/procedures of the above are upheld. Maintain superior customer service by identifying cultivating and improving the established player base. Maintain a professional image while supervising the assigned games and protecting company assets.
Job Functions
- Coach and support Casino Dealers on a continuous basis.
- Customer Relations/Service: Ratings establish player level.
- Respond to various questions inquires complaints needs and disputes.
- Interact with customers creating a friendly environment to promote repeat business.
- Oversee/supervise assigned table games maintain proper game pace. Observe/train/evaluate Casino Dealers according to correct procedures payouts and customer service.
- Maintain integrity of assigned areas.
- Perform Fills Credits and other Casino Pit paperwork as required.
- Maintain/keep track of proper levels of chips on the tables.
- Calculate and document related history as it applies to daily casino operations.
- Inspect equipment: tables dice cards electronic devices wheels properly check equipment for flaws in accordance with Internal Controls.
- Miscellaneous activities as assigned by manager/supervisor: various projects activities meetings programs assigned to individual/team/entire group as required or as need arises.
- Other duties as assigned by management.
Qualifications :
- High School degree or equivalent preferred.
- Must be 21 years of age.
- Solid customer relation skills and professional image.
- Thorough knowledge of at least two major casino games; knowledge of all games preferred.
- Supervisory skills in order to direct coach and motivate people.
- Excellent communication skills.
- Ability to observe and listen carefully mental and visual alertness peripheral vision and good eye/hand coordination.
- Good mathematical skills.
- Ability to read write and speak in English.
- Displays knowledge of game protection and security procedures i.e. basic strategy.
- Competent in basic strategy and card counting.
- Knowledge of Title 31 Internal Controls and all Federal / State requirements.
- Comprehensive knowledge of Company policies and procedures.
- Must have reliable transportation.
- Must be able to obtain/maintain any necessary certifications and/or licenses.
Additional Information :
Compensation pay range - $26.00 - $31.20 an hour
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Fashion Retail
- Microsoft Office
- Customer Service
- Communication skills
- POS
- Retail Sales
- Training & Development
- Mentoring
- Supervising Experience
- Retail Management
- Recruiting
About Company
Boyd Gaming Corporation Boyd Gaming is one of the nations leading casino entertainment companies. But were so much more a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philo ... View more
