Junior AI Product Manager

Warszawa - Poland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job description

Location: Warsaw (Poland)

Work model: Hybrid 2-3 days from the office

Salary: up to 14.000 PLN on B2B or 11.600 PLN on UoP

Contract: full-time or part-time

Tidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful .
Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio you can grow too!

A few facts about us:

Our product is one of the worlds leading AI customer service solutions and our goal is to become no. 1
We are among the Top 50 AI and Customer Service Products in G2s Best Software Awards 2024.
We currently rate at 4.7/5 in both Shopify and G2.
Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service!
Every month our widget is viewed by 350 million unique users which is 4% of the global population.
Currently we hire over 150 fantastic people.

Would you like to see what working with us looks like Check out our #GrowWithTidio video

Were looking for a driven and analytical Junior AI Product Manager to join Tidio. This role is ideal for someone who thrives in a constantly evolving environment embraces change and is motivated by the challenge of building products that truly solve business problems. This is an excellent opportunity for someone with a strong interest in AI product development and SaaS who is eager to learn and grow along with our product.

Responsibilities:

Help improve user retention for 3 to 4 AI agents in our disclosed project by understanding how users interact with them and identifying areas for improvement
Support the automation of customer support processes to help the team reach a resolution rate of 65% or higher.
Regularly analyze user feedback usage data and product metrics to guide feature prioritization and improvements.
Take an empirical data-driven approach to product development test measure and iterate.
Proactively communicate when a change in product direction is needed; let go of past decisions when evidence suggests a better path forward.
Understand business problems in depth and translate them into clear product opportunities.
Create (or learn to create) advanced prompts for AI models to improve product functionality and user experience.

Job requirements

Requirements:

1-2 year of experience in product management tech or consulting (Big4) - internships count!
Good data analytics skills and an eye for detail
Basic understanding of AI/ML concepts and their application in SaaS products.
Interest in automating customer support to boost resolution rates.
Strong communication and organizational skills.
Profficient Eglish - B2/C1 level
Team player comfortable collaborating with engineering and data teams.

Bonus points for:

basic programming skills (Python TypeScript)

We would like to offer you:

Salary up to 14.000 PLN on B2B or 11.600 PLN on UoP
Hybrid work from our office in Warsaw (CIC on Chmielna str.)
26 days off guaranteed in a year
Great development opportunities company-supported courses and conferences
Individual work toolsMacBook Pro Dell screen JBL headphones You can tailor the equipment to your needs!
Sport & wellness benefit
Private medical care
Mental well-being program individual therapy sessions and resources for employees
Free access to one of the most popular e-book/audiobook services
Regular social events (company-wide offsites team events)
Budget for 1:1 English language classes;

Diversity Statement

One of Tidios core values is to play fair. Therefore we treat all candidates equally. We do not discriminate based on race religion color national origin gender sexual orientation age marital status or disability status. This means recruitment and selection of talent to Tidio is only based on individual merit and qualifications directly related to professional competence.

We now rate at 4.3/5

81% recommend us to a friend

Read our reviews

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Job descriptionLocation: Warsaw (Poland)Work model: Hybrid 2-3 days from the officeSalary: up to 14.000 PLN on B2B or 11.600 PLN on UoPContract: full-time or part-timeTidio is the customer service platform that aligns AI and people so businesses can scale without losing trust or the human touch. Our...