Customer Service Manager Maasvlakte
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Job Location:
Rotterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
08-10-2025
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Lead and Manage the Customer Service Warehouse department to focus on the key Customer Service Drivers
Drive understanding of contracts terms and conditions and charge structures to ensure Maersks interest
Proactively drives an Operational Process Excellence (OPEX) mindset within the department and uses all available tools to drive the organisation towards best in class performance
Ensures that all Quality standards are met and that processes are adequately documented/adhered to ensuring compliance with the local Quality Management Systems.
In conjunction with the relevant Commercial team and the Implementation team responsible for the implementation of new customers into the relevant Solution Team and for ensuring that proper internal/standard procedures are established and managed through any related hyper-care in conjunction with the Customer Service Office Implementation Managers
Monitor record and report the performance of Solutions Customer Service
Will be accountable for the performance and results of a team within own discipline or function.
Develops people - coaching and mentoring to build organizational capability talent and bench strength
Who we are looking for
Several years experience in contract logistics especially in a customer facing role
Several years experience in managing and leading a customer service team
Experience to work in an international matrix organization with excellent stakeholder management capabilities
Commercial acumen with an open mind set to find new & innovative opportunities to drive the WND product forward
Lean thinking and continuous improvement is your second nature
Excellent interpersonal communication and negotiating skills
Strong personality; passionate holistic view courageous effective in different cultural settings impact driven optimistic & stress resistant
Strong process-oriented approach to work and excellent attention to detail.
Resilient team player who is goal-orientated and demonstrates a high level of commitment with the ability to work under minimal supervision.
Passion for operational excellence (lean) driven by data & process standardization able to make sound analysis and translate this into action plans and assurance of on time and in full delivery and embedding
Passion for people and team development
Excellent written and verbal Dutch and English
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
