Hotel Night Reception Supervisor

What youll do

• Maintain a positive and friendly attitude at all times even when working to achieve solutions to challenges.
• Deal with the arrival and departure processes for all guests ensuring all standard operating procedures are adhered to.
• Supervise the shift process ensuring all team members adhere to standard operating procedures.
• Train direct the work of resolve issues/problems and coach the front desk team.
• Deal with in-house guests requests recording all feedback as per our standard operating procedures.
• Cross Check all billing instructions are correctly updated.
• Ensures all guests are quoted the correct rate as per the selling strategy and website.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Ensure Accor All members are recognised and points added to their accounts.
• Report any maintenance issues to the correct department and check to ensure the work has been completed.
• Ensure the integrity of the public area and back of house areas are always maintained with deficiencies corrected immediately.
• Collaborate with all other teams in the hotel and all outsourced business partners to ensure the utmost satisfaction for our guests.
• Takes responsibility in the absence of the Night Manager.
• Ensure the Reception desk is clean tidy and presentable at all times.
• You will be a member of the hotels crisis and fire teams.

Qualifications :

What we are looking for

• Its all about attitude for us someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who youd want to stop and chat to.
• Previous hotel (or similar) experience is great but its not a must-have for us - if youre eager to learn we can teach you what you need to know
• Youre looking for a place where you can be you.
• Passion for hospitality whether thats a drink a meal an event or a bed for the night
• Youre all about having a positive impact on the people you interact with leaving them with a memorable experience
• Youre not precious. We leave our egos at the door and help get stuff done
• You have experience of Micros Fidelio Opera.
• Youre up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together wed have a good time and share a few laughs
• You want to be part of a team that works hard supports each other and has fun along the way
• You are a natural at leading and managing a team someone who creates a tight-knit community thanks to a hands-on management style and enthusiasm.
• You are a born optimist who always put our guests colleagues and communities first.
• You are your authentic self.
• You are a courageous Entrepreneur and can turn your hands to anything and are not frightened to explore and experiment.

Additional Information :

Whats in it for you...

• The opportunity to head up an exciting hospitality concept that is new to the London market.
• Join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team thats very passionate about creating great hospitality experiences.
• A competitive package and plenty of opportunity for development.

We look forward to welcoming you to our TRIBE!

Remote Work :

No

Employment Type :

Full-time