Front Office Intern

What youll do 

As Front Office intern youll be supporting the department in all required areas including handling reservations guiding guests and being an SLS ambassador: 

• Deal with the arrival and departure processes for all guests ensuring the accuracy of data in all systems. 

• Greet and assist guests in a warm courteous and professional manner. 

• Handle credit transactions ensuring the accuracy of guest billing. 

• Handle guest complaints and inquiries promptly in a professional and empathetic manner aiming for swift and satisfactory resolution and striving to resolve issues to ensure guest satisfaction. 

• Ensure guests receive accurate and timely information about hotel amenities services and local attractions. 

• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information about attractions restaurants and services. 

• Stay one step ahead of guests needs record and act on their preferences and handle their messages requests questions and concerns.   

• Ensure all telephone calls are answered as quickly and efficiently as possible. 

• Report any issues to the correct department and check to ensure the work has been completed. 

• Ensure that the reception and public areas are clean tidy and presentable at all times. 

Qualifications :

What we are looking for... 

• Someone who understands celebrates and embraces the SLS brand values. 

• Ability to multitask and work in a fast-paced environment. 

• Proactive positive energetic dynamic emphatic team-worker with a high-level attention to detail and passion for hospitality. 

• Excellent verbal and written communication skills. Fluent in Spanish and English. 

• You make people feel good - your team guests and colleagues alike. You make a positive impact. 

• You learn quickly and adapt to SLSs unique culture. 

• You are humble and open to ideas. We leave our ego at the door and help get things done. 

• Youre up for doing things differently and trying (almost) everything once. 

• You want to be part of a team that works hard supports each other and has fun along the way. 

• Youre studying a bachelors/masters degree in hospitality or a related field.

• You have the possibility to sign an agreement with your school for a period of preferably 6 months.

• You are available to start in January.

Additional Information :

Whats in it for you...

• The opportunity to be a part of an innovative fast-growing international group thats committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Work with a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.

SLS is part of Ennismore a creative hospitality company rooted in culture and community with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor formed in 2021.

Remote Work :

No

Employment Type :

Intern