Client Care General Support Representative
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Job Location:
Heredia - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
- Provide customer care
- Resolve moderate to complex problems related to credentialing technical support billing account maintenance data issues file research product descriptions pricing intranet access requests and security and compliance regulations
- Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met
- Provide product training to users to ensure our services are used most within our client environment
- Manage the delivery and implementation of the Experian products and services
- Conduct product demonstrations to client and potential clients
Qualifications :
Qualifications
- High School Diploma or Bachelors degree in Business Administration or related fields
- 2 or more years of experience
- Excellent English experience interpreting and responding to customer requests
- Experience establishing procedures to ensure client satisfaction
- PC/internet skills
- Mainframe or Access experience
- Excel (can maintain complex spreadsheets)
Additional Information :
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward and recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Arabic Speaking
- Marketing & Promotions
- Access Control System
- Apache Tomcat
- BI
- Back Office
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
