Fairmont Gold Manager
Share
Job Location:
Lake Louise - Canada
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Step into the world of personalized luxury where youll lead the exclusive hotel within a hotel experience.
As Fairmont Gold Manager youll oversee day-to-day operations of our private lounge premium guest rooms and bespoke service offerings. Youll lead with heart and precision anticipating guest needs before they arise mentoring your team to deliver exceptional experiences and driving performance in everything from guest satisfaction to revenue collaboration with departments across the hotel youll create an atmosphere where luxury feels personal and excellence is the everyday standard.
Start Date: October/November 2025
Position Type: Permanent
Job Duties Include:
- Demonstrate a commitment to provide warm anticipative service to exceed the needs and expectations of our guests through attention to detail and recognition
- Develop an engaged enthusiastic and guest driven team through recruitment training personal and professional development
- Collaborate with the guest services and concierge teams to ensure that VIPs and repeat guests receive personalized attention.
- Handle guest concerns or special requests in a proactive manner and ensure complete guest satisfaction.
- Ensure all aspects of the Fairmont Gold offering (lounge rooms amenities) are maintained and meet the expected high standards.
- Member of the hotel revenue management team (Yield)
- Develop and implement strategies for revenue generation including up-selling opportunities and package offerings. Analyze financial reports and adjust strategies to ensure revenue targets are met.
- Departmental payroll administration
Qualifications :
- Minimum 2 years experience of Front Office leadership within a Luxury Hotel
- Member of Clefs dOr an asset
- Comprehensive knowledge of Front Office operations policies and procedures
- Operational knowledge and use of Opera and Microsoft Office Suite
You may be required to work on holidays weekends overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor
Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
