Junior Inside Account Manager

Position: Junior Inside Account Manager

Department: Sales

Reports To: Manager of Inside Sales

Company Overview:

Epoch Concepts LLC (Epoch) has been providing Market Research Enterprise IT and Cyber Security Solutions and Services to both commercial and government clients since 2006.

We are a value-added reseller focused on overcoming organizational challenges with solutions that dont just address problems but also create opportunities and competitive advantages. Our core capabilities cover three major areas: Services Solutions and Integrations.

Based in Littleton CO Epoch works closely with industry leaders such as Cisco HPE Dell Technologies Netscout and VMware focusing on Federal Systems Integrators USG and Commercial Communities. Because of our strategic alliance with key distribution channels Epoch is able to offer our customers access to over 2500 vendors. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) Epoch is a valuable sole source provider of technology products and services. Our employees are our greatest assets and we take pride in recognizing their outstanding talents and efforts.

Position Summary:

The Junior Inside Account Manager (Jr.-IAM) will work closely with an Inside Account Manager to learn and assist with sales processes customer service and account management. This entry-level role is designed for individuals with strong communication skills organizational ability and an interest in developing a career in sales and account management.

The Jr.-IAM will support the creation organization and delivery of quotes and customer-facing materials as well as assist with order tracking communication with customers and coordination with internal teams. This role provides valuable exposure to sales strategy customer relationship management and product knowledge while offering opportunities for professional growth.

Who you are:

• Detail-oriented organized and eager to learn.
• A good communicator with strong written verbal and listening skills.
• A self-starter who is open to coaching and enjoys working in a team environment.
• Comfortable with problem-solving and resourceful in finding solutions.
• Motivated by providing excellent customer service and building positive relationships.
• Excited to begin a career path in sales and account management.

What youll do:

• Assist Inside Account Managers with daily account management tasks.
• Support quote preparation order tracking and customer follow-up.
• Learn to navigate vendor portals and tools for pricing and product information.
• Help maintain customer accounts by providing timely updates on orders shipments and changes.
• Collaborate with internal teams to ensure customer satisfaction.
• Gain exposure to sales strategy competitive analysis and customer engagement.
• Participate in training and development opportunities to build product knowledge and sales skills.
• Other duties as assigned.

What youll bring:

• High school diploma or equivalent (Associate degree preferred).
• 12 years of customer service sales support or related experience is a plus but not required.
• Basic computer proficiency (Microsoft Office email data entry).
• Interest in sales account management or business development.
• Willingness to learn about IT industry products and solutions.

What We Offer:

• Progressive Compensation Package
• Healthcare Benefits (Medical Dental Vision and Prescription Drugs)
• Wellness program
• 401k with Company match
• Paid Time Off
• 12 Paid Holidays
• Flexible work hours
• Life Insurance and Disability Coverage
• On site gym (Littleton facility)
• On-Going Training & Development

Our comprehensive competitive benefits program is an important part of your total compensation package. We offer a variety of plans and coverage including health and welfare retirement unlimited PTO and voluntary benefits as well as resources to help you make cost-effective decisions for you and your family.

Epoch Concepts is an Equal Employment Opportunity does not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity age veteran status disability status or any other applicable characteristics protected by law. All employment is decided solely on the basis of qualifications merit and business need.

All candidates are required to pass a background check and drug screening prior to employment.

Epoch Concepts LLC is committed to working with and providing reasonable accommodation for individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process please contact us at or by calling .

Required Experience:

Manager