Product Marketing Manager

San Francisco, CA - USA

Monthly Salary: $ 140000 - 211000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

As Product Marketing Manager for Talkdesk CXA youll own the go-to-market strategy for some of our most transformative capabilitiesspanning agentic AI multi-agent orchestration and experience intelligence. This is not a typical product marketing role. Youll help define a new category. Youll translate cutting-edge innovation into compelling narratives. And youll partner closely with sales product and campaigns to drive awareness demand and adoption.

Youll report to the Director of AI Platform Product Marketing and play a key role in building the messaging positioning and launch strategy for a fast-moving portfolio of products that redefine how work gets done in the contact center and beyond.

This role is ideal for someone whos both strategic and execution-focused with a passion for AI technologies and a drive to bring complex products to market in a way that resonates with customer experience leaders. Youll be the subject matter expert on your competitors your buyers and your products. Youll join an award-winning agile marketing team that brings new products and services to market drives competitive intelligence and positioning and influences go-to-market tactics.

Duties and Responsibilities:

Create short and long-term strategy to maximize sales and end-user adoption of Talkdesks Customer Experience Automation solution
Own the full go-to-market lifecycle for your product setfrom positioning and messaging to launch execution field enablement and ongoing adoption
Translate sophisticated AI capabilitiessuch as agent orchestration workflow automation and real-time insightsinto clear customer-facing value propositions
Develop content and tools that support sales and customer success teams including messaging frameworks solution briefs demos videos and competitive playbooks
Collaborate with Integrated Marketing Customer Marketing Communications and Content to maximize the impact of product innovations and to evangelize the power of our AI platform
Deliver messaging strategies that appeal to potential and existing customers
Represent your product areas with confidence in customer meetings webinars and analyst briefings
Conduct and manage market research
Work with Product Management Sales Customer Success and Executive Management to guarantee product messaging consistency and alignment.

Preferred Qualifications:

Youre a storyteller and a strategistequally comfortable with messaging frameworks and funnel metrics
You have experience launching and marketing SaaS or AI products in fast-paced high-growth environments
You speak the language of AI and automation and can translate technical concepts into crisp customer-facing value
You understand the enterprise software buyer especially in CX IT or operations roles
Youre curious collaborative and energized by working across disciplines to bring big ideas to life
You have 5-10 years of product marketing experience ideally in a B2B SaaS or AI platform company
Have a BA or BS degree
Fluent English speaker and writer

Please add your portfolio with your own writing marketing materials in English to your resume when applying.

Pay Range (Base Pay): $140000 - $211000

Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).

Retirement Benefits:401(k) plan

Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.

Method of Application:Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at .

Work Environment and Physical Requirements:

Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.

Required Experience:

Manager

Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Create short and long-term strategy to maximize sales and end-user adoption of Talkdesks Customer Experience Automation solution
Own the full go-to-market lifecycle for your product setfrom positioning and messaging to launch execution field enablement and ongoing adoption
Translate sophisticated AI capabilitiessuch as agent orchestration workflow automation and real-time insightsinto clear customer-facing value propositions
Develop content and tools that support sales and customer success teams including messaging frameworks solution briefs demos videos and competitive playbooks
Collaborate with Integrated Marketing Customer Marketing Communications and Content to maximize the impact of product innovations and to evangelize the power of our AI platform
Deliver messaging strategies that appeal to potential and existing customers
Represent your product areas with confidence in customer meetings webinars and analyst briefings
Conduct and manage market research
Work with Product Management Sales Customer Success and Executive Management to guarantee product messaging consistency and alignment.