Systems Analyst
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Title: Systems Analyst
Supported by: Information Technology (IT) Manager
FLSA Status: Exempt Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food resources and hope since 1981. The fight against hunger is our ongoing collaborative effort. We work with individuals organizations food manufacturers and distributors grocery stores the USDA and Feeding America to source millions of pounds of purchased and donated food items. Through the collective power of our leadership employees partners volunteers and donors we can reach more communities serve more people and address food insecurity more directly and effectively. As new needs arise we are ready.
Our Philosophy: Every service we provide program we offer and decision we make is rooted in our core Mission Vision and Values.
In Short:
We are seeking a Systems Analyst to join our IT team. This role serves as the subject matter expert for the organizations enterprise platforms with a primary focus on our ERP and warehouse management systems. The Systems Analyst ensures these systems are properly configured documented and optimized to support day-to-day operations. Working closely with internal teams external vendors and the IT Manager the Analyst drives process improvements resolves issues and delivers reporting and data insights that support effective decision-making.
Your Mission:
Supported by: Information Technology (IT) Manager
FLSA Status: Exempt Full-Time
Our Story:
Food Bank for the Heartland has connected our communities with food resources and hope since 1981. The fight against hunger is our ongoing collaborative effort. We work with individuals organizations food manufacturers and distributors grocery stores the USDA and Feeding America to source millions of pounds of purchased and donated food items. Through the collective power of our leadership employees partners volunteers and donors we can reach more communities serve more people and address food insecurity more directly and effectively. As new needs arise we are ready.
Our Philosophy: Every service we provide program we offer and decision we make is rooted in our core Mission Vision and Values.
In Short:
We are seeking a Systems Analyst to join our IT team. This role serves as the subject matter expert for the organizations enterprise platforms with a primary focus on our ERP and warehouse management systems. The Systems Analyst ensures these systems are properly configured documented and optimized to support day-to-day operations. Working closely with internal teams external vendors and the IT Manager the Analyst drives process improvements resolves issues and delivers reporting and data insights that support effective decision-making.
Your Mission:
- Systems Administration and Optimization
- Serve as primary administrator for NetSuite and Waerlinx.
- Configure test and implement approved changes (e.g. workflows fields dashboards saved searches and reports).
- Ensure data integrity across systems; understand data structures and relational objects.
- Partner with departments to gather feedback identify recurring issues analyze system usage and provide recommendations to improve efficiency and streamline processes.
- Troubleshooting and Support
- Act as the first point of contact for system-related issues (NetSuite Waerlinx and other enterprise platforms).
- Provide Tier 2 support for general IT/help desk issues when urgent in-person assistance is required.
- Diagnose and resolve issues when possible; escalate to vendors or MSP as needed.
- Assist end users with day-to-day questions training and troubleshooting.
- Reporting and Data Management
- Coordinate data imports exports and transformations to support operations.
- Build maintain and improve system reports and dashboards.
- Partner with Finance Operations and other departments to ensure reporting meets business needs.
- Assist with periodic audits and reconciliations of data accuracy.
- Documentation
- Document system processes configurations and data flows in clear structured formats.
- Maintain a log of issues resolutions and system changes for reference and knowledge sharing.
- Translate business needs into technical requirements for system enhancements.
- Vendor and Project Coordination
- Coordinate vendor relationships and support requests and monitor SLAs.
- Participate in system-related projects ensuring deliverables align with organizational goals.
- Assist the IT Manager with cross-functional IT projects as needed.
- Other duties entrusted within your scope of practice.
Knowledge Skills and Abilities:
- Commitment to the FBFH mission and values
- Computer and technology skills around Microsoft Office and general technology including Outlook Excel OneNote Visio and related productivity tools.
- Demonstrated experience with ERP systems.
- Strong skills in documentation.
- Effective interpersonal and communication skills focusing on relationship-building listening and support.
- Consistent organizational skills with a passion for thriving in a fast-paced multi-tasking environment.
- Ability to consistently commit to trustworthiness dependability and reliability
- Demonstrated success working with colleagues to accomplish a stated goal.
- Ability to establish credibility at all levels in the organization.
- Demonstrated success
Your Story:
- Bachelors degree in information systems business or related field.
- 2 years of experience with ERP systems required. (NetSuite preferred)
- Additional experience may substitute for education.
- Understanding of relational databases data objects and reporting tools.
- Experience collaborating with vendors/contractors on system projects.
- Prior experience in nonprofit or warehouse/logistics environment preferred.
- Basic understanding of object-oriented programming and T-SQL preferred.
- Power BI experience a plus.
- Lived experience with the impacts of systemic racism or marginalization is a plus.
About The Team:
Everyone at Food Bank for the Heartland from our administrative staff and warehouse employees to our team members working in partnership in the various community locations shares a common vision: to help eliminate hunger in our service areaone initiative program and thoughtful decision at a time. Our culture is committed to welcoming you to our table supporting your passion and drive and focusing on diversity growth and community involvement.
This role is vital to the Food Bank for the Heartlands Business Operations team and is directly supported by our Information Technology (IT) Manager.
We provide an environment to help you succeed.
Food Bank for the Heartland is an equal-opportunity employer and were excited to work with talented and empathetic people of all identities. As required by law and in line with our commitment to diversity inclusion belonging and equity FBFH does not discriminate based on someones identity in any aspect of hiring or employment. Our code of conduct provides a beacon for the kind of company we strive to be and we celebrate our differences. FBFH will consider all qualified applicants.
FBFH is committed to inclusions. As part of this commitment FBFH welcomes applications from individuals with disabilities and will work to provide reasonable accommodation. If reasonable accommodations are needed to participate in the job application or interview process dont hesitate to get in touch with
We support your well-being.
We offer medical retirement supplemental and leave benefits. We have resources such as our Employee Assistance Program to support your mental health.
Required Experience:
IC
Key Skills
- Fund Management
- Information Technology
- Conveyancing Paralegal
- Corporate Sales
- Asic
