IRA Support Specialist

IRA SUPPORT SPECIALIST-Kansas City Hybrid

The IRA Support Specialist is responsible for providing IRA time deposit customer support including addressing customer and branch inquiries processing new applications contributions distributions and beneficiary designations. The incumbent will answer general questions regarding annual mailings of federal tax withholdings and monthly/quarterly statements. Respond to and handle phone inquiries from customers and bank associates regarding IRA time deposits. Inquiries include instructions on completing new applications performing distributions and contributions and the handling of beneficiary designations and relationships. Process and verify new applications contributions change of beneficiary and distributions. NOTE: This position requires availability from 10AM to 7PM Central

How you will spend your time:

• Ensure the documentation is complete accurate and ready for records retention
• Send appropriate confirmation letters directly to customers
• Access reports to proactively manage distributions for customers reaching age 73 and over
• Manage processes to ensure proper tax withholdings are recorded and the bank is in compliance with all distribution requirements
• Train branch personnel on IRA time deposit policies and procedures
• Support inquiries related to the annual mailing of tax statements
• Keep current with all IRS regulations for IRAs and Time Deposits
• Test and validate new systems for tax reporting on IRA Time Deposits Recommend changes and create new internal procedures for IRA Time Deposits

Were excited to talk with you if you have:

• High School diploma or equivalent
• 2 years of Financial Services experience with IRA or time deposit account experience preferred
• Customer service experience
• Microsoft Office applications experience
• Demonstrated ability to communicate clearly with coworkers managers and business partners
• Demonstrated excellent attention to detail and accuracy of work produced
• Demonstrated good decision making/problem solving ability
• Demonstrated good written communication skills
• Proven to be a highly motivated self-starter with the ability to determine priorities plan organize and follow through on tasks
• UMB system experience; Hogan RDS

Compensation Range:

The posted compensation range on this listing represents UMBs standard for this role but the actual compensation may vary by geographic location experience level and other job-related addition this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical dental vision and other insurance coverage; health savings flexible spending and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more
Youre more than a means to an enda way to help us meet the bottom line. UMB isnt comprised of workers but of people who care about their work one another and their community. Expect more than the status quo. At UMB you can expect more heart. Youll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing no matter what. And expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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