Senior Solution Architect, Professional Services
Senior Solution Architect, Professional Services
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$ 109000 - 164000
1 Vacancy
Job Description
At Talkdesk we are courageous innovators focused on redefining the customer experience making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time supporting non-profits and minimizing our global footprint. Each day thousands of employees customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.
We are recognized as a cloud contact center leader by many of the most influential research organizations including Gartner and Forrester. With $498 million in total funding a valuation of more than $10 Billion and a ranking of #16 on the Forbes Cloud 100 list now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.
At Talkdesk we embrace FAST our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus Accountability Speed Talkdesker.
- Focus: Focus time energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
- Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
- Speed: Execute with agility and urgency. Act promptly decisively and without delay. Make good and timely decisions that keep the organization moving forward.
- Talkdesker: YOU!
As a Senior Solution Architect you will engage with global enterprise clients to design end-to-end solutions and define implementation approaches tailored to their unique business needs. Youll be responsible for deeply understanding client environments collaborating with internal teams to remove obstacles quickly and providing best practices and guidance to build client confidence. Ultimately you will ensure clients begin their Talkdesk journey positioned for long-term success.
Responsibilities:
- Lead scoping and discovery sessions with sales and enterprise client teams to gain a deep understanding of business requirements
- Engage with global enterprise clients to architect solutions that best meet needs including offering best practice recommendations on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
- Engage with global enterprise clients to develop deployment strategies ie. phased deployment rollouts based on regions products etc and outline the deployment strategy in a high level project plan and statement of work.
- Lead discussions with internal product and engineering teams to define and design custom solutions aligned to unique client use cases.
- Translate complex product or solution requirements into simple easy to understand scoping statements.
- Engage with the product team to define product priorities and roadmap based on existing and prospective client requirements.
- Lead large custom solution initiatives and projects from inception to delivery with cross functional teams including external partners and internal product and engineering teams.
- Negotiate custom solution pricing with external partners.
- Create accurate Statements of Work and proposed solutions that encompass all requirements deliverables schedules tasks and pricing.
- Partner closely with Talkdesks product implementation and sales teams to identify issues close gaps and continuously improve SOWs and the SOW process.
- Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap.
- Lead discussions with sales product and engineering to help prioritize products and features based on client needs.
- Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the clients goals align with Talkdesks product offering and implementation methodology.
- Help build & implement department methodology and tools to improve quality and efficiency.
- Leverage strong technical acumen to identify process improvements and technical solutions.
- Act as a mentor to other members of the team enabling them to grow within the organization.
Background:
- At least 6 - 8 years of experience in Professional Services or Consulting or 8 years of IT project management experience in a SaaS business.
- BSc/BEng or higher degree in Computer Science Mechanical or Electrical Engineering
- Experience implementing and leading enterprise global CCaaS and UCaaS projects
- Software implementation or coding experience is a plus.
- Familiar with creating and managing Web Services (REST/SOAP/WSDL).
- A proven track record of managing and delivering IT projects for enterprise companies
- Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
- A passion for helping people solve problems and proven ability to understand progressive technology.
- Excellent verbal and written communication skills and meticulous attention to detail
- Mature demeanor and positive attitude as well as discretion and sensitivity when dealing with clients.
- Ability to work cross-functionally in a fast-paced startup environment.
- Salesforce and other CRM experience preferred.
Pay Transparency Disclosure Template
Pay Range (Base Pay): $109000 - $164000
Other Types of Pay:Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.
Health Insurance:Medical Dental Vision Life and Disability Insurance Employee Assistance Program (EAP).
Retirement Benefits:401(k) plan
Paid Time Off:Talkdesk offers an uncapped paid time off program subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave:Employees have uncapped paid time off subject to manager approval and consistent with business needs.
Method of Application:Apply online.
Application Window: The application window is expected to close at least 10 days from the posting date.
All questions or concerns about this posting should be directed to the Talent team at .
Work Environment and Physical Requirements:
Primarily office-environment work extended periods of sitting or standing computer-based work. Limited lifting and equipment usage limited to computer-related equipment (keyboards mouse etc.)
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution and we firmly believe that the best path to success for our mission is inclusivity diversity and genuine acceptance. To that end we will hire promote work along cheer for bond with and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity indigenous heritage national origin religion gender gender identity gender expression sexual orientation age disability marital status veteran status genetic information or any other legally protected status.
Required Experience:
Senior IC
Employment Type
Full Time
