Hiring & Training Coordinator

Join a Network of Franchised The UPS Stores Across Long Island

We are a high-performing group of UPS Store locations seeking a dedicated detail-oriented and people-driven Hiring & Training Coordinator to support our continued growth and success. With eleven locations and a rapidly expanding footprint were looking for a professional who thrives on organization communication and helping others succeed.

This role is pivotal in shaping our team culture from attracting top talent to ensuring new hires are set up for success through structured on-boarding and continuous training. The ideal candidate is proactive tech-savvy and passionate about supporting people development in a fast-paced service-oriented environment.

Key Responsibilities

Recruitment & On-boarding

• Develop and post job listings across multiple platforms (Indeed ZipRecruiter social media etc.) with engaging and accurate descriptions.
• Manage the candidate pipeline review resumes schedule interviews coordinate evaluations and maintain active communication with candidates.
• Partner with Operations to forecast staffing needs and prioritize open positions across locations.
• Oversee all candidate scheduling and reminders to ensure evaluations and interviews run smoothly.
• Manage hiring documentation including job offers background checks and on-boarding forms.
• Conduct on-boarding sessions for new hires to ensure consistent communication of company values procedures and expectations.

Training & Development

• Maintain and update our training library including learning center modules on-boarding materials and hands-on training guides.
• Coordinate multi-week training schedules for roles including Sales Associates Shift Leaders and Assistant Managers.
• Track progress on training completion and communicate with managers on development milestones or follow-ups needed.
• Support the development and roll out of new SOPs refreshers and seasonal training (e.g. holiday prep print campaigns customer experience).
• Assist in developing tools that measure employee knowledge retention and engagement.

Employee Communication & Coordination

• Act as a liaison between ownership management and staff for hiring on-boarding and training updates.
• Schedule manage and communicate hiring-related meetings including evaluations interviews and on-boarding check-ins.
• Maintain hiring and training data in organized shared trackers and dashboards for reporting and accountability.
• Help improve internal communication flow and create alignment between HR operations and training initiatives.

Qualifications

• Experience: 2 years in recruiting HR coordination or training administration (retail or multi-unit operations preferred).
• Skills: Exceptional organization communication and follow-through. Strong attention to detail and ability to multitask effectively.
• Tech: Proficiency with Google Workspace Indeed or other applicant tracking tools; experience using or similar systems a plus.
• Personality: Professional approachable and proactive someone who can balance structure with flexibility and thrives in a team-driven environment.
• Mindset: Growth-oriented and passionate about developing people and building culture.

What We Offer

• Competitive hourly pay based on experience
• Opportunity to be part of a thriving and growing UPS Store franchise group with strong leadership and established systems.
• Professional growth and advancement potential as we continue to expand.
• A collaborative team-focused environment that values innovation accountability and success.

Benefits

• Vacation & Sick Pay
• Insurance: medical dental and vision
• Holidays
• 401k Retirement Savings Plan with match
• Employee Discounts

About Us

Our UPS Store network spans multiple locations across Long Island each focused on excellence in shipping printing mailbox and business services. We believe in building from within training and developing our people to become the future leaders of our organization. The Hiring & Training Coordinator plays a key role in maintaining that culture of growth organization and operational excellence.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.