Manager, Learning Operations

The Role:

Joining Moderna offers the unique opportunity to be part of a pioneering team thats revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases.

As an employee youll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide contributing to global health initiatives.

Modernas commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients lives worldwide.

Moderna is solidifying its presence within our international business services hub in Warsaw Poland a city renowned for its rich scientific and technological heritage. This hub provides critical functions meeting the growing demand of Modernas global business operations. Were inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.

As Manager Learning Operations you will serve as a vital orchestrator of Moderna Universitys learning ecosystem scaling operational delivery and enhancing program execution across digital and physical platforms. You will lead coordination efforts optimize vendor partnerships and coach a small high-impact team. With a strong focus on continuous improvement data-driven insights and technologyincluding AIyou will ensure an outstanding learning experience that supports Modernas global growth. This role is highly cross-functional and requires seamless collaboration with Digital HR Finance Procurement and learning stakeholders across the enterprise.

Heres What Youll Do:

Your key responsibilities will be:

• Managing Tier 1 support for learning inquiries including course access navigation and content-related questions while ensuring escalation and resolution of Tier 2 & 3 issues within SLA targets.

• Building and maintaining robust documentation playbooks and SOPs for Learning Management System (LMS) operations.

• Coordinating learning program logistics such as AV catering facilitator scheduling and participant enrollment to enable seamless delivery by Learning Business Partners.

• Partnering across the organization to ensure high-quality on-time and on-budget program execution.

• Driving digital transformation by collaborating with HR Tech Ops to identify and implement LMS and operational process improvements.

Your responsibilities will also include:

• Leveraging AI and automation to enhance scalability and efficiency of learning programs embedding digitization into the core of learning operations.

• Creating and delivering operational learning reports in partnership with program owners using analytics to track effectiveness and identify opportunities for enhancement.

• Coaching and supporting a small team delivering learning logistics and employee support cultivating a growth-oriented and high-performing team culture.

• Managing vendor engagement and onboarding including requisitions contracts and invoice alignment in coordination with HR vendor management.

The key Moderna Mindsets youll need to succeed in the role:

• We digitize everywhere possible using the power of code to maximize our impact on patients.
  In this role embracing AI automation and platform enhancements is not optionalits essential. You will bring forward ideas and technologies that allow us to scale Moderna Universitys operational excellence to support our global mission.

• We behave like owners. The solutions were building go beyond any job description.
  You will own processes end-to-endfrom Tier 1 support to global logistics executionwhile constantly identifying opportunities for improvement innovation and enhanced impact. Your accountability will drive the learning ecosystem that fuels our people and our mission.

Heres What Youll Need (Basic Qualifications)

• Masters degree required

• At least 5 years proven experience in talent or learning and development operations preferably in a regulated environment with multiple internal stakeholders.

• Proficiency in managing vendor relationships and maintaining budgets.

• Strong leadership skills with experience managing and developing high-performing operations teams.

• Excellent project management abilities with a track record of meeting deadlines and managing risks.

• Exceptional communication and stakeholder management skills.

• Ability to think strategically and translate insights into actionable plans.

Heres What Youll Bring to the Table (Preferred Qualifications)

• Proficiency in learning management systems (LMS) learner experience platforms (LXP) analytics tools and process improvement methodologies.

• Familiarity with ticketing systems including ServiceNow.

• Technical fluency and interest in or experience with the use of AI--and especially generative AI--to automate and improve workflows.

• Demonstrated ability to improve the learner experience through learning processes and technologies.

• A desire to make an impact as part of a high-growth transformational company that is Bold Relentless Curious and Collaborative.

At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and well-being resources are designed to support youat work at home and everywhere in between.

• Quality healthcare and insurance benefits
• Lifestyle Spending Accounts to create your own pathway to well-being
• Free premium access to fitness nutrition and mindfulness classes
• Family planning and adoption benefits
• Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary year-end shutdown
• Savingsandinvestments
• Location-specific perks and extras!

The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .

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