Customer Success Specialist US Market
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Job Location:
Monthly Salary:
Posted on:
08-10-2025
Vacancies:
1 Vacancy
Job Summary
Career Level - IC2
Responsibilities
The candidate is expected to have strong technical skills with essential skills such as negotiation influence strategic planning and organizational awareness to execute and deliver the desired goals . Working in partnership with multiple LOBs the candidate is expected to provide professional support and help in optimizing renewal revenue.
- Follow up by email and phone on Java SE Subscription renewal contracts.
- For Direct Deals: Create Opportunity IDs create budgetary quotes and book renewal deals.
- Update forecasts and communicate status as needed to Java Sales management.
- Work with the Java Sales Channel Support team to enter and book indirect deals.
- Achieve quarterly assigned sales quotas.
- The Customer Success Representative is responsible for actively engaging clients in pursuit of continued renewal of Java SE Subscriptions.
- Build relationships and negotiate with existing customers being the go-to account manager for customers and partners.
- Ensure the accuracy and timely submission of Licenses/maintenance renewal quotes within assigned territory.
- Take an account management approach to identify co-termination and reinstatement opportunities.
- Demonstrates the ability to personally plan for the achievement of performance goals and exceed quota for the assigned territory.
- Maintain accurate forecasts and activities for assigned regions in the CRM.
- Leverage cross-functional resources to achieve results/meet customer needs.
- Handle escalations provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Qualifications
Career Level - IC2
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
