Senior Officer, Life Claims

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Responsibilities:

• Approve claim cases within TAT
• Conduct claims investigation
• Prepare tailored made letters (including decision and investigation letters)
• Develop user manual stakeholders communication and conduct usertraining sessions
• Review manual claims letter
• Handle system-related enquiries from internal staff
• Respond to agents enquiries and other agent related enquiries
• Manage the turnaround of the claims related request (e.g. claim casesenquiries)
• Assist manager to allocate proper resources on daily tasks
• Lead team and manage workload for the team (e.g. resource allocationbased on demands)
• Manage staff performance and development (e.g. coaching mentoringregular feedback etc.)
• Provide guidance to junior staff on complex and non-standard cases
• Handle ad hoc assignments from management

Job Requirements:

• Bachelors degree in Life Insurance including FLMI (Fellow Life Management Institute) ALHC (Associate Life and Health Claims) ACS (Associate Customer Service).
• Minimum 4 years of working experience individual life insurance /Claims Operation (preferably with insurance/financial industry) in which 2 years in supervisory role
• Excellent command of written and spoken English and Cantonese with knowledge of Putonghua an advantage
• Proficient in Microsoft Office (including Word Excel PowerPoint)
• A good team player who is eager to learn and strive for improvement
• Attention to details with high accuracy rate
• Good analytical communication and interpersonal skills
• Ability to work independently

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.