Anti-Money Laundering Operations Analyst

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

London Cardiff or UK Remote 37400 - 47300 Benefits Hear from the team

Our Financial Crime team

Were growing our Anti-Money Laundering Team and need awesome Operations Analysts to lead the charge! In this role youll be a critical part of our Financial Crime Operations team providing expert guidance handling complex investigations and acting as the final point of technical escalation. Your expertise will ensure our operations are efficient compliant and effective in combating financial crime all while supporting the growth of Monzo. Were looking for someone with significant experience in this area who is passionate about making a real difference.

Youll play a key role by...

• Investigating the most complex and high-risk financial crime cases ensuring accurate and efficient resolution within service level agreements
• Serving as the final point of technical escalation and approval for Financial Crime Investigators and Team Managers including resolving quality challenges
• Providing specialist knowledge coaching and constructive feedback to Financial Crime Investigators and Team Managers to enhance service quality and performance
• Working with Control Owners Analysts and Product Partners to test launch and embed new tasks processes or rules and leading their implementation
• Supporting operational effectiveness through deep dives identifying knowledge gaps and providing product/process feedback to improve tools and risk management
• Final point of escalation for onboarding decisions and in high risk/complex cases
• Supporting our Learning and Development Team to create new learning materials and guidance for workshops and training sessions

Wed love to hear from you if

• You have extensive subject matter expertise in Financial Crime (FinCrime) with a strong understanding of policies and regulations within a retail banking environment
• You are a strong team player and able to work effectively as part of a technical team
• You have significant experience in conducting complex Financial Crime investigations with limited or no supervision to resolution
• You have the ability to handle complex escalations within the Financial Crime domain
• You have significant experience identifying trends and delivering Financial Crime technical training and coaching
• You can provide actionable specific feedback to a wide range of audiences and levels
• You have great time management skills experience of managing conflicting priorities and prioritising time sensitive workloads
• You are able to articulate FinCrime risks facing fintechs and the banking sector
• Bonus points if you hold or are working towards a professional qualification in Anti Money Laundering (AML) (e.g. ICA Advanced Certificate ACAMS)
• You might have fluency in MacOS Slack and GSuite tools. But if you dont hold these we would still like to hear from you

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

37400 - 47300 share options.

We guarantee to approve time off on your birthday if it falls on a day youre scheduled to work and its outside of your training period.

This role can be based in our Cardiff or London office but were open to distributed working within the UK (many of our teams work this way)

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps:

• CV and application questions
• Call with one of our Recruitment team
• A Leadership Values and Technical interview with the team

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Youll hear from us throughout the application process but if youve got any questions please reach out to You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.

Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

#LI-REMOTE #LI-AD2

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage