Technical Writer
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Upshop:
Upshop is the foremost provider of a SaaS platform designed to streamline forecasting ordering production and inventory optimization processes for food retailers. Its unified platform simplifies and enhances associate tasks promoting smarter and more interconnected operations across Fresh Center DSD and eCommerce departments. With over 450 retailers and 50000 stores relying on its mission-critical operations platform globally customers have witnessed substantial enhancements in sales shrinkage reduction food safety and sustainability throughout their stores.
At Upshop we believe that great businesses are built by great people. Our People function is at the heart of our companys growth ensuring we attract develop and retain A Players who drive our mission forward.
Overview of the role:
We are looking for aTechnical Writer with experience creating clear user-focused this role youll work closely with product managers developers and subject matter experts to produce high-quality content that helps our customers and internal teams succeed.
This role is ideal for someone who can manage documentation projects with minimal supervision while ensuring accuracy and consistency.
Responsibilities:
- Create edit and maintain customer-facing documentation including knowledge base articles release notes and API documentation.
- Collaborate with SMEs to gather technical information and translate it into content that is clear and accurate.
- Manage multiple documentation projects simultaneously meeting deliverables.
- Maintain and update existing documentation to keep it accurate organized and consistent across all documents.
Qualifications:
- 25 years of experience as a technical writer documentation writer or in a related documentation role.
- Bachelors degree in English Communications Technical Writing or a related field or equivalent professional experience (a technical background is a plus).
- Ability to translate complex topics into understandable digestible pieces.
- Strong writing and editing skills with a focus on clarity and usability.
- Well organized with analytical skills and the ability to troubleshoot and problem-solve.
- Excellent listening and communication skills.
- Experience with common authoring tools (e.g. Stoplight TechSmith).
- Ability to work independently and collaborate effectively with cross-functional teams.
- Comfortable in learning technical concepts quickly and explaining them to varied audiences.
Preferred Qualifications:
- Experience with retail warehousing and/or grocery technology solutions.
- Familiarity with collaboration and documentation tools such as Jira Confluence Helpjuice and Zendesk.
- Understanding of SaaS solution concepts.
Benefits/Perks
- Hybrid Opportunity
- Competitive salary
- Employer-matched 401(k) plan
- Attractive paid time off policy
- Career growth and development opportunities
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
About Company
Upshop delivers total supermarket and grocery store operations by connecting Fresh, Center, eCommerce, and DSD department operations.
