Program Advisor Employment Services

your opportunity

This full-time role is based in Milton QLD with the flexibility of a hybrid work arrangement.

As a Program Advisor you can play a key role in the success of our impactful Employment Services including Inclusive Employment Australia and Transition to Work. Youll deliver high-quality compliant and outcomes-focused employment services that empower young people to thrive.

Your expertise will support frontline teams through insightful advice performance analysis and hands-on coaching ensuring our programs not only meet but exceed contractual obligations and performance benchmarks.

your responsibilities include:

Analysing program performance to uncover trends generate insights and deliver actionable recommendations that enhance outcomes

Supporting contract management compliance and quality assurance activities.

Designing and maintaining efficient systems and processes using proven methods to support best practice service delivery.

Coaching and guiding staff on operational requirements new systems and process changes.

Overseeing feedback and resolution processes with a focus on continuous improvement while fostering strong collaborative relationships with internal and external stakeholders.

Contributing strategic insight into tenders contracts and submissions for new and existing programs.

Driving program success by supporting the achievement of key targets and objectives including maximising outcome revenue claims in full alignment with compliance standards.

Driving excellence through active participation in audits strategic reviews and continuous improvement initiatives.

what we are looking for

Your approach is client-focused with young people at the centre of everything you do. You recognise and respect their lived experience knowing they are the experts in their own lives. You bring genuine passion and purpose to your work seeing your contribution as far more than just a job its a meaningful career choice you make every day.

You also possess:

Demonstrated experience in an analytical or reporting position within government funded employment services or a relevant field

Current working knowledge of Government fee for service and grant based service delivery contract requirements

Disability Employment Services (DES) contract knowledge is highly desirable

Excellent written and verbal communication skills and interpersonal skills and demonstrated ability to develop and produce professional documentation

Proven ability to develop and maintain key business relationships specifically between government representatives and internal staff at all levels

Demonstrated ability to identify key issues and develop program specific responses to ensure yourtowns program contract requirements and performance target are met or exceeded

An unrestricted drivers license.

your benefits

Join an established and reputable national organisation. We are a resilient resourceful and dedicated team who strive to transform futures and not accept the status quo.

Your employment experience will include:

Boost Your Take-Home Pay - Enjoy generous salary sacrifice options designed to maximise your earnings.

Flexible Work-Life Balance - Choose between a fortnightly or monthly Rostered Day Off (RDO) to suit your lifestyle.

Exclusive Discounts with Paylab - Save on everyday essentials like groceries pharmaceuticals and automotive services plus big-ticket items like clothing books electronics furniture and even holidays!

Professional Growth Opportunities - Access a wide range of internal and external development programs to support your career journey.

Free LinkedIn Learning Access - Unlock over 16000 expert-led courses to upskill anytime anywhere.

Wellbeing That Matters - We prioritise your health with a comprehensive wellness program including free access to Calm and Centr apps.

Confidential Support Services - Benefit from free counselling sessions for you and your immediate family because your mental health matters.

Partner Perks - Enjoy exclusive discounts on private health insurance banking finance insurance and superannuation through our trusted partners.

A Culture of Inclusion - Thrive in an environment that genuinely values diversity and cultural capability. We are proud to be an equal opportunity employer.

how to apply To apply and for a full Position Description please visit: Northey Talent Acquisition Officer

Role closes

Applications will be reviewed as they are received so we encourage you to submit your application as soon as possible.

yourtown has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all for all.

yourtown is committed to providing services that protect and keep children young people and adults at risk free from harm. The appointment of successful applicants will be subject to satisfactory screening for child-related employment including the completion of a National Criminal History Check and retention of a valid Working with Children Check.

At yourtown everybody belongs. We welcome celebrate and support a diverse and inclusive workforce that represents the communities in which we work.