National Learning Centre (NLC) Training & Operations Lead

There has never been a more exciting time to join the world of mobility! The automotive industry will change fundamentally by 2030: electric drive and fully-networked transportation with autonomous drive will determine how we move around in future. With the Group strategy NEW AUTO Mobility for Generations to Come the Volkswagen Group is a significant driver of this transformation.
Volkswagen Group Ireland (VGIE) is wholly owned by Volkswagen AG the largest automotive company in the world with many of the most iconic automotive Ireland we are the national sales company of six brands - Volkswagen Audi Skoda SEAT CUPRA and Volkswagen Commercial Vehicles. Our combined share of the Irish automotive market is 25%.

National Learning Centre (NLC) Training & Operations Lead (on-site)

Purpose of the Role

The National Learning Centre (NLC) Training & Operations Lead plays a key role in coordinating and delivering high-quality training programmes across the National Learning Centre. The role ensures that technical sales and customer experience programmes support Volkswagen Group Irelands learning strategy and business needs.

This is an excellent opportunity for an experienced L&D/operationsprofessional ready to take theirnext step into leadingcentre-wide operations scheduling andprogrammedelivery withstrong supportand development from the wider Training and Technical Services team.

Key Responsibilities

ProgrammePlanning Coordination & Delivery

• Plan schedule and coordinate trainingprogrammesacross brands aligning delivery with business priorities and dealer network needs.

• Build andmaintainan efficient annual training calendar balancing capacity demand and resources.

• Manage the delegate journey end-to-end including enrolment pre-course communication attendance tracking certification and follow-up evaluation.

• Reviewprogrammeoutcomes feedback andutilisationdata toidentifyimprovements and enhance learner experience.

Centre Operations & Governance

• Support daily operational management of the National Learning Centre to ensure high-quality learning environments.

• Work closely with Facilities IT and external partners to resolve issues andmaintainreadiness.

• Ensure adherence to health safety and quality standards.

• Monitorcentreutilisationand contribute to initiatives that improve usage and efficiency.

Stakeholder & Partner Engagement

• Work closely with the Head of Technical Service & Training to ensureprogrammessupport business goals.

• Build effective relationships with brand teams HR trainers and external providers.

• Collaborate with VWG UK and Group colleagues toleverageshared content platforms and best practices.

• Represent the NLC in internal forums and share insights to inform decision-making.

Commercial Management & Reporting

• Contribute to efficient schedulingtrainerutilisation and cost management.

• Support revenue opportunities such as venue hire or funded learning initiatives.

• Maintainaccuraterecords andprogrammedata within the Learning Management System (LMS).

• Produce clearaccuratereports to support leadership visibility onutilisation satisfaction and performance.

Leadership & Team Support

• Provide clear guidance and day-to-day support to the Training Administrator.

• Promote a culture of service excellence ownership and continuous improvement.

• Engage inyour own professional development and support the growth of the wider team.

Skills & Experience

Essential

• Experience (typically5 years) in Learning & Developmentprogrammecoordination or training operations.

• Strongorganisationaland project coordination skills with the ability to manage multiple priorities.

• Experience working with Learning Management Systems (LMS) or similar scheduling/learning platforms.

• Strong stakeholder management skills with the ability to communicate confidently atdifferent levels.

• Comfortable interpreting data producing reports and making recommendations.

• Enthusiasm for improving learning operations and deliveringan excellentdelegate experience.

• Full cleandriverslicense

Desirable

• Experience in automotive technical or manufacturing training environments.

• Exposure tovendor management or coordinating external training partners.

• Familiarity with project management approaches (PRINCE2 PMP Agile) or willingness to undertake training.

• Previousexperience supporting or running trainingcentreoperations.

Core Competencies

• Collaboration:Builds strong partnerships across brands and functions.

• Customer Focus:Prioritisesa high-quality delegate and trainer experience.

• Operational Excellence:Works efficiently accurately and proactively.

• Adaptability:Responds wellto shifting priorities and dynamic business needs.

• Growth Mindset:Eager to developexpertiseincentremanagementprogrammestrategy and leadership.
• Accountability:Takes ownership and follows through on commitments.

What This Role Offers

• A rare opportunity to gain operational ownership of a national learningcentre.

• Exposure tomulti-brand training strategy within a globalorganisation.

• Supportive leadership with mentorship from experienced training and technical development professionals.

• Opportunities for professional development (e.g. project management training L&D certifications).

• The chance to shape and influence training operations at a national level.

Fair Processing Notice

Where your application relates to a role at Volkswagen Group Ireland Limited (VGIE) VGIE will be the data controller in that regard and your personal data will be processed for the purposes of your job application. Your personal data is processed in line with VGIEs legitimate business interests as a data controller as the lawful basis. Where you have applied for a role with a dealer that dealer will be the data controller in respect of your application. Your personal data will only be held for a period of 60 days once a decision has been made on your application. VGIE is an equal opportunities employer and does not discriminate against race gender identity or expression age colour marital status religion sexual orientation genetic information or any other characteristic protected by applicable laws and regulations. You have a number of rights as a data subject to exercise them e-mail. For all further information on how your personal data is processed read our Candidate Privacy Notice.