Chief Compliance Officer- Nelnet Bank

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

- Maintain extensive knowledge and understanding of consumer protection laws regulations Congressional directives and industry best practices - Understand business segment and operation products and services and keep abreast of changes (new products services or business practices) - Provide recurring reports of compliance risks issues and resolutions to executive management management committees and a committee of the Board - Develop and manage bank policies and procedures and ensure compliance with consumer protection laws and regulations - Train the Board management and employees in consumer protection laws and regulations - Evaluate emerging compliance issues or potential liabilities - Evaluate consumer complaints or business practices for trends that require corrective actions - Provide a vision leadership and direction for the Banks compliance management program. Ensure adequate staffing and resources are available to complete the banks compliance requirements. Provide input and feedback to the performance management process of those compliance professionals who service the bank. - Provide policies and guidance related to consumer regulations and requirements - Maintain current knowledge of regulatory changes trends within the industry and regulator expectations - Manage develop and support the compliance training function and staff and coordinate compliance training within the company - Support the Companys strategy by ensuring the compliance of regulatory initiatives that include new policies product development and marketing materials - Assist all functional departments in achieving strategic goals by providing regulatory counsel - Work directly with the Consumer Financial Protection Bureau (CFPB) as requested Federal Deposit Insurance Corporation (FDIC) Utah Department of Financial Institutions and U.S. Department of Education (USDE) on consumer protection regulatory and compliance matters to clarify and interpret questions governing Nelnet practices including coordination of a response to compliance program and other regulatory reviews and inquires - Coordinate and collaborate with Legal Risk Management and Internal Audit to evaluate possible compliance issues or inquiries. Assist the Chief Risk Officer in developing the annual compliance work plan that reflects the companys highest risks that will be monitored by the compliance function as determined through risk assessments using an enterprise wide approach - Provide guidance and responses as part of the Risk and Compliance Communication Committee - Prepare monitor and oversee the budget in accordance with established formats and guidelines - Monitor customer surveys correspondence and complaints as well as assessment review and audit results for areas that require additional training and oversight - Maintain easy to use processes for associates to ask questions and receive answers related to the interpretation of regulations or policies - Escalate compliance concerns to the appropriate level of management based on potential risk exposure

Note: This role is located onsite in our Draper Utah location

EDUCATION: Bachelors or Masters degree required. Preferred fields of study: Business Political Science or Law Juris Doctor preferred

EXPERIENCE: - 10 years in business risk management regulatory relations compliance or project management

- 10 years leading developing and managing professional teams

- Certified Regulatory Compliance Manager required. Additional certifications a plus

- Experience in evaluating interpreting and communicating laws and regulations

- Working knowledge of consumer lending regulations including but not limited to:

• Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010
• Unfair Deceptive or Abusive Acts or Practices Act
• Truth-In-Lending Act
• Fair Credit Reporting Act
• Fair Debt Collection Practices Act
• Equal Credit Opportunity Act
• Gramm-Leach-Bliley Act
• E-Sign Act
• Electronic Funds Transfer Act

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

- Proven leadership relationship and personnel development skills.

- Excellent written and oral communication skills.

- Strong interpersonal diplomatic judgment time management and presentation skills.

- Ability to hire retain and lead a dynamic and independent team.

- Excellent strategic planning and analytical skills.

- Ability to prioritize and delegate projects.

- Reliable dedicated and high level of integrity.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.