Customer Experience Continuous Improvement Professional

Maersk

Posted on : 08-10-2025

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1 Vacancy

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Job Location

Melbourne - Australia

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 08-10-2025

Job Description

This role is to drive continuous improvement and support performance management in the Area CX across the assigned business area (Ocean SCM 4PL LCL Air Landside or Customs). This includes anchoring and facilitate project prioritization and readiness in support of CX Leaders and their teams.

General

Responsible for the acceptance and application of global standards in local CX teams including change management

Open and constructive challenge of standardization practice that does not facilitate customer quality increase efficiency and a digitization agenda

Support Area CX Leaders to define local KPIs and ensure performance management cycles/tools are in place and followed across CX teams.

Coordinate and review all functional excellence activities in Area and develop change management strategies to ensure successful implementation and adoption of changes.

Sustain continuous improvement deployment and maturity in the CX teams in coordination with GSC Supporting teams.

Identity current process and/or CX Gaps and propose solutions to improve CX outcomes across assigned business area.

Co-create or facilitate TIP with quantifiable savings in cost or effort; or improvement to Customer-felt KPIs in Ocean or L&S Execution

Accountable For

Delivery of Case Management Projects/Initiatives impacting assigned business area

Local hand over of Case Management projects/changes to CX/Delivery teams.

Support CX/Delivery teams with Case Management performance management tools

Consulted about

Process changes affecting the specific area

Process improvement

Process implementation

Global initiatives

Current & future Case Management functionality

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Maersk

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Customer Experience Continuous Improvement Professional

Maersk

Job Description

Employment Type

Company Industry

Key Skills

About Company

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