Housing Officer

Housing Officer

Location: Adelaide intrastate travel to Port Augusta

Employment type: Permanent Full Time

Salary: $90468 plus 12 % superannuation and salary packaging

Make a difference where it matters most

At Housing Choices Australia we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (202429) prioritises people and aims to deliver social impact sustainable growth and empowered teams.

Join us in building a better future one home at a time.

Why you will love working with us

Join a passionate purpose-driven team where your work creates lasting impact and your wellbeing growth and individuality are genuinely valued.

• Purposeful impact make a meaningful difference in peoples lives by supporting inclusive safe and affordable housing.
• Growth and development enhance your skills and advance your career through tailored learning opportunities.
• Balance that works enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits increase your income through salary packaging salary continuance insurance and 16 weeks of paid parental leave.
• Supportive culture be recognised and celebrated in an inclusive values-driven workplace.

About the role

You will support residents to maintain safe secure and sustainable tenancies by delivering respectful person-centred housing services. Your work will directly improve lives strengthen communities and contribute to a more inclusive housing system.

This role is ideal for someone who excels at building trust navigating complex situations with empathy and juggling competing priorities in a fast-paced purpose-driven environment.

• Build respectful trusted relationships with residents and support their housing journey
• Manage the end-to-end tenancy process including allocations inspections and documentation
• Collaborate with support providers to address complex needs and sustain tenancies
• Monitor and manage arrears and rent payments with empathy and consistency
• Promote community wellbeing through safe and inclusive housing environments
• Contribute to ongoing service improvement aligned with our strategic priorities

About the team

The Customer Services division is central to delivering responsive resident-focused services that foster safe inclusive and supportive housing communities. We design and implement housing services that prioritise resident wellbeing accessibility and satisfaction utilising customer insights to inform continuous improvement. It ensures residents receive personalised support aligned with their diverse needs enhancing quality of life and community connection.

About you

Youre passionate about social impact housing and equity and ready to contribute your skills to something bigger.

You will have:

• Experience in tenancy management community housing or social housing
• Excellent communication skills and emotional intelligence particularly when working with vulnerable people
• Confidence navigating rent arrears anti-social behaviour and tenancy obligations
• A collaborative solutions-focused approach
• Qualifications in housing social services or related fields (or equivalent experience)

You must agree to undergo any required employment screening including but not limited to a National Criminal History or Police Check Working with Children or Vulnerable Persons Check and NDIS Worker Screening Check.

Housing Choices Australia is a child safe organisation. We are committed to the safety and wellbeing of all children and young people and have zero tolerance for child harm. All employees are expected to uphold our Child Safety Policy and Code of Conduct to ensure a safe environment for children.

Even if you do not meet every requirement we encourage you to apply. We value unique experiences and perspectives.

Our values in action

Everything we do is guided by our shared values:

• Putting people first we listen respect and respond to our communities.
• Working together collaboration helps us achieve better outcomes.
• Doing the right thing we act with integrity and accountability.
• Acting boldly we innovate to address current housing challenges.

We are committed to a strategy that supports tenant wellbeing organisational growth environmental responsibility and workforce empowerment.

Belong at Housing Choices

We are an inclusive and values-led employer proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples people with disability culturally and linguistically diverse communities LGBTQIA individuals and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process as we are here to assist you.

How to apply

Apply now!Applications close: Monday 3 November 2025 unless a suitable candidate is identified earlier.

For further information please contact Chelsea Isaacson People & Culture Business Partner at

If you do not meet every requirement please still apply as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australias knowledge this information is valid at the time of publication.