Business Regulatory Compliance Advisor
Business Regulatory Compliance Advisor
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Job Description
Business Regulatory Compliance a business unit within CIB Wholesale Operationsa global leader in payment processing and merchant acquiring capable of authorizing transactions in over 130 currencies. The companys proprietary platforms provide access to a wide variety of payment methods such as credit cards debit cards prepaid stored value cards and electronic check processing. With a legacy of innovation and vision in electronic payments JPMorgan Chasepromoted the growth of e-commerce worldwide. The company continues to fuel the success of the Internets largest brands currently processing more than 50 percent of all Internet transactions. By offering secure payment solutions improving cash-flow management mitigating risk and accelerating funding - Chases consultative approach helps todays small and emerging businesses become tomorrows industry leaders.
The goal of PP&P is to provide a direct method of contact to the merchant to support the Canadian Business with end to end case management.
Job Responsibilities:
- Be the single point of contact that owns merchants case from start to finish providing regular updates to the merchant along the way. Once the case is resolved Advisors will engage the merchant as required.
- Assist with tasks and projects from other functional groups that require analysis and call outs to merchants or other business partners
Maintain a high level of knowledge surrounding new products features services and processes
Escalate any case that cannot be resolved within the anticipated service level or that creates risk or exposure for the bank
- Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries
- Be able to work within a dynamic and fast-paced environment
- Demonstrate exemplary team working skills by maintaining a professional positive and supportive attitude
Required qualifications capabilities and skills
Excellent verbal and written French and English communication skills
Ability to provide professional and interpersonal communication when interacting with others
Self-motivated works well with minimal supervision & performs well in a team environment
- Knowledge of computer software systems such as Microsoft Office basic internet troubleshooting skills and ability to navigate between different applications/tools
- Knowledge of payment processing industry and related procedures and products.
High school diploma equivalent.
Minimum of 2 years ofcustomer service experience.
Preferred qualifications capabilities and skills
- Investigative experience with exposure within international regions and multinational corporations
- Research and analytical skills
- Independent decision maker able to make time-sensitive assessments and to discuss complex regulatory issues with senior management
- Proficient in MS Office (Outlook/Word/Excel/Access/PowerPoint)
- Bachelors degree or equivalent experience
Required Experience:
Unclear Seniority
Employment Type
Full-Time
