The
Patient Financial Advocates primary function is to perform a thorough financial screening of patients. The Financial Advocate is also North Memorials primary contact for patient education in areas of insurance benefits levels of coverage and billing and collection processes. Responsibilities include ensuring that all accounts have been cleared for billing obtaining insurance authorization for services securing payment arrangements (including collection of co-payment/coinsurance) prior to patient discharge and for major outpatient services identification of other potential payment sources (including Financial Assistance program initiating/completing the Medical Assistance application process) and providing costs estimates.
Excellent customer service and interpersonal skills.
Effective organizational skills including ability to prioritize problem solve and resolve conflict.
Excellent communication skills especially when interacting with patients and families.
Advanced knowledge of insurance including government assistance programs.
Must be able to work under considerable stress using tact and diplomacy.
Requirement description :
Education:
High school graduate or equivalent - Required
Bachelors degree - Strongly Preferred
Experience:
- 1-2 yrs work experience as Patient Financial Advocate Patient Registration Patient Accounting- Required
- Experience in customer service especially in front end patient interactions regarding financial processes- Required
- Experience with Epic - Required
- Experience in communicating with insurance carriers to obtain authorization for services - Required
- Spanish or Hmong speaking - Preferred
Profile Requirements:
- Work history
- Two Supervisory reference forms taken in the last two years
- If a candidate is not eligible to work in the USA it must be noted on their profile
- ALL RTO requests must be included at the time of submittal NMH may not honor RTO requests after submittal
ADDITIONAL LICENSE REQUIREMENTS :
Weekend Requirements : No Weekend Requirements
On Call Requirements : No On Call