Patient Advocate, Registered Nurse Full Time, Days

Patient Advocate Registered Nurse
Bring your passion to Texas Health so we are Better Together

Work location:Texas Health Dallas 8200 Walnut Hill Lane Dallas Texas 75231
Work hours:Full Time 32 Hours Days 8:00am - 4:30pm Monday - Thursday

Quality Management Department highlights:
Dynamic team who work independently and collaboratively
Press Ganey High Reliability approach to Patient Safety and Risk Management
Ability to work closely with hospital managers executive team and peers across the system
Opportunity for educational and career growth
Leader is highly focused on work/life balance

Heres What You Need
Associate degree from an accredited Nursing program required
Bachelors degree preferred
3 years hospital acute care experience required
RN - Registered Nurse upon hire required
Excellent interpersonal and communication skills (written and verbal) strong organizational abilities strong service orientation sensitivity to patients needs ability to deal with a variety of healthcare organization/delivery satisfaction measurement personalities w/tact & diplomacy flexibility
Quantitative skills expert computer skills including word processing Survey Monkey and database software. Presentation facilitation and training experience Bilingual preferred

What You Will Do
Receive complaints and/or grievances directly from patients or others on the patients behalf by multiple methods (phone letters in person etc). Reviews research and evaluate complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
Prioritize concerns in multiple or complex issues.
Oversee referral investigation and resolution of complaints/grievances independently and coordinate response by involved departments.
Maintain compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation other regulatory standards and hospital policy.
Respond to government or regulatory complaints and responds to agencies as needed.
Serve as grievance coordinator for entity.
Facilitate required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.

Additional perks of being a Texas Health Nurse
Benefits include 401k PTO medical dental Paid Parental Leave flex spending tuition reimbursement Student Loan Repayment Program well as several other benefits.
Delivery of high quality of patient care through nursing education nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive team environment with outstanding opportunities for growth.

Learn more about our culture benefits and recent awards.

For more than a half-century Texas Health Dallas has been at the forefront of health care in North Texas. Were an 875-bed Magnet-designated full-service hospital serving our community in and around Dallas since 1966.
We specialize in cancer care cardiology neurosciences womens services and emergency medicine. Plus were a renowned Level III neonatal intensive care unit a Comprehensive Stroke and Bariatric Surgery Center of Excellence and provide wellness services outpatient surgery and womens imaging services.
Texas Health Dallas is a joint Commission-certified Comprehensive Stroke Center a Level I Trauma Center a Comprehensive Heart Attack Center and a designated Magnet hospital. Were a top choice in North Texas for cancer and emergency services bariatric services cardiac care and much more.

Do you still have questions or concerns Feel free to email your questions to

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