Technical – Chat process- International
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Technical Chat process- International
Location: Noida
Duration: Full Time
Experience: minimum 1 yr and above experience working in a Chat/Voice International Process
Notice period/Immediate Joiners US Shift 24/7 shift mostly night shifts
Notice period accepted
Customer Experience:
- Excellent communication skills verbal and written both
- Minimum 1 year & above experience required in a Voice International Process
- Must have good thought process
- Candidate should be Tech savvy well versed with Technical Troubleshooting
- Should have knowledge of Computer Networking
- Investigates and resolves concerns raised by the customer
- Engages the resources appropriate for resolving issues.
- Ensures that end to end resolution is provided to the customer by coordinating with different teams
- Proactively escalates by phone following up by email through the appropriate hierarchical structures.
- Complete Issue resolution within prescribed timeframes.
- Should possess good verbal and written communication skills in English.
- Should have good comprehensibility and understandability of what customers want.
- Should have critical thought process and decision making capability with focus on accuracy.
Personal Attributes:
- Should be flexible for all circumstances and be self-driven motivated and persistent.
- Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.
Computer Proficiency:
- Should know basics of computer knowledge of MS Office (Word Excel PowerPoint) and understanding of Telecom basics
Additional Comments:
- Candidates should be open to a shift of 24x7. Mostly Night shifts
- Both side transportation will be provided as per company policy
- Split Week off and Split Week off and Holidays.
Key Skills
- Engineering Maintenance
- Baan
- Jms
- Brand Communications
- Jni
