DGS Technical Support Analyst 2
DGS Technical Support Analyst 2
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Onsite is required
Top Technical Skills
- Helpdesk Support & Ticketing Systems
Proficient in evaluating routing prioritizing and resolving technical issues using helpdesk platforms. - Hardware & Software Troubleshooting
Hands-on experience with desktops laptops printers AV equipment and peripheral devices. - Telecom & Mobile Device Management
Skilled in managing desk phones cell phones and cellular connectivity including troubleshooting and reconciliation. - Application Installation & Configuration
Experience installing and configuring software applications across various systems. - Inventory & Asset Management
Maintains accurate records of IT assets and supports inventory reconciliation.
Soft Skills & Professional Strengths
- Customer Service & Communication
Strong ability to communicate technical information clearly to non-technical users across all staff levels. - Team Collaboration
Works effectively in team environments and supports colleagues as needed including acting as a backup for key roles. - Problem Solving & Escalation Management
Capable of resolving issues independently and escalating appropriately when necessary. - Reporting & Documentation
Prepares weekly reports and maintains detailed documentation of support activities and procedures. - Training & User Support
Provides training and guidance to end users and staff on IT systems and processes as needed.
Employment Type
Full Time
