Service Manager Honda of Serramonte
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Summary:
We are seeking an experienced Service Manager for Honda of Serramonte. The ideal candidate will oversee daily operations of the service department ensuring exceptional customer satisfaction and leading the team to achieve performance goals.
Duties and Responsibilities:
- Lead and manage the service team including service advisors and technicians to maintain high levels of performance and customer service.
- Develop and implement service department processes to optimize efficiency and workflow.
- Ensure accurate and timely completion of service documentation including repair orders and warranty claims.
- Monitor and analyze department KPIs to drive improvement and maximize profitability.
- Provide training development and mentorship to service team members.
- Maintain compliance with all dealership policies procedures and industry regulations.
- Oversee the scheduling of work staff shifts and labor management to control costs.
- Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
- Collaborate with other dealership departments to promote a cohesive work environment.
- Forecast department goals manage budgets and align operations with overall dealership objectives.
Qualifications :
- 3-5 years of experience as a Service Manager in an automotive dealership setting.
- Comprehensive understanding of automotive service repair and maintenance processes.
- Proficiency with dealership management software and other computer applications.
- Strong customer service communication and interpersonal skills.
- Demonstrated ability to lead manage and motivate a team effectively.
- Exceptional organizational and problem-solving abilities.
- High school diploma or equivalent.
- Valid drivers license with a clean driving record.
- Ability to pass pre-employment background checks MVR and drug testing.
Preferred Qualifications:
- Experience with the Toyota brand and familiarity with OEM standards.
- Additional training or certifications related to automotive service management.
Additional Information :
Compensation (Draw / Commission):
- On-Target Earnings (OTE): $180000 - $280000 / year
- If meeting and exceeding service department quotas and goals
*The Service Manager Position has a Pay Scale consisting of the following elements and ranges. Wages include a base monthly draw of six thousand dollars per month. The position may also pay commission compensation which is based on the value or amount of revenue and profits achieved from the Service Department from $0.00 (if quotas are not met) without any upper limit other than department performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit *
Schedule:
- FULL TIME
- 5 days / 2 days off
- Sundays off
- Weekend availability required
Benefits:
- Medical dental vision insurance
- 401k plan with company match
- Paid Time Off accrual
- Closed for Thanksgiving day and Christmas day
- Employee discounts on purchasing and leasing cars
- Opportunities for career advancement within a Fortune 500 company
All your information will be kept confidential according to EEOC guidelines
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more
