Assistant Manager
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Job Location:
Thornleigh - Australia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.
This is a hands-on role highly customer focused and requires an individual who can lead by example in meeting and maintaining our team brand addition you will:
- Oversee all guest arrivals and departures ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
- Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.
- Review and implement Procedures
- Communicate with Front Office Manager/General Manager on all matters regarding guest services & hotel operations.
- Assist leadership team with Admin tasks and hotel projects.
- Supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently.
- Delivering exceptional guest journey.
- Leading shifts across various departments and ensuring smooth hotel operations.
- Assist running Food & Beverage outlet.
Qualifications :
- A natural bright and bubbly customer service style that sets you apart from the rest.
- Previous experience in the hotel industry/Assistant Manager role or similar role.
- Natural leadership skills with demonstrated results in developing and motivating teams your lead by example approach will be infectious.
- Hold a valid Responsible Service of Alcohol Certificate (RSA) and First Aid Training.
Additional Information :
What is in it for you:
- ALL Heartist Employee benefit card offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
- Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Fashion Retail
- Hospitality Experience
- Assistant Manager Experience
- Basic Math
- Management Experience
- Math
- Business Management
- Leadership Experience
- Supervising Experience
- Restaurant Management
- Retail Management
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
