Sr. Manager, Fraud Performance Management- Digital & Deposit Fraud

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Senior Manager Fraud Performance Management leads a team of highly-skilled managers and strategists in the development of Fraud strategies for their respective business portfolio. The team develops and monitors rule strategies in order to manage and mitigate Fraud for their respective partner while balancing the impact to Customers and our operation teams (e.g. Loss Prevention Call Center). The Senior Manager Fraud Performance Management is responsible for reporting on overall Fraud losses and trends in addition to detailed reporting to monitor rule strategy performance. The Senior Manager Fraud Performance Management also reconciles and condenses/summarizes numerous metrics for our Executives and partners.

Depth & Scope:

• Provides people management leadership by hiring the best talent setting goals developing staff managing employee performance and compensation decisions promoting teamwork and handling any/all disciplinary actions as required

Fraud Losses Management

• Oversees the review of fraud attacks to drive actions
• Participates in quarterly and annual fraud loss forecasting exercises
• Drives business strategy to deliver fraud loss plan
• Oversees the management of shifting network rules and liability requirements
• Drives change to uncover and resolve process gaps throughout the Bank
• Escalates and drives immediate action to address evolving risk vectors

Fraud Rule Management

• Oversees the management of strategy design and configuration in all fraud prevention platforms (e.g. Falcon TSYS FIS SQN PRM Citadel DPS VCAS Avant Experian and TransUnion)
• Ensures change socialization and adherence to Change Management protocols

Fraud Operational Support

• Acts as a key contributor in operational forecasting and capacity planning
• Develops fraud case prioritization strategy to optimize return-on-investment
• Manages strategic intent for Operational & Contact processes

Design/Update Monitoring & Reporting

• Supports the prioritization and delivery of key reporting needs required to manage fraud losses
• Ensures existing monitoring is refreshed when data or requirements change

Partner Support TD partners outside of FC&FMG

• Supports project intent and ongoing partner projects; provides risk identification and cost estimates
• Leverages fraud expertise to help define fraud resilient products and processes
• Provides post-launch IT validation and issue management
• Ensures Fraud policy alignment and implementation
• Provides monthly partner loss performance updates and participates in review sessions

Support FC&FMG Intent

• Outlines data needs for rule-writing and effective management
• Drives technology investments that move the business forward
• Manages model prioritization business validation and implementation
• Supports audit and regulatory requests (data or intent)

Manage External Relationships

• Provides TD perspective at various industry forums (CBA MC Visa Interac Auriemma Clearing House)
• Manages day-to-day vendor management for various Fraud vendors (e.g. Equifax ACI FICO Fiserv FIS TMS)

Education & Experience:

• Bachelors Degree in a related discipline (e.g. Math Statistics Business) required
• Masters Degree in a related discipline is preferred
• 10 years relevant experience
• Knowledge of systems and processes is preferred
• Experience with SQL/SAS/Data manipulation tools required
• Previous experience with related fraud is preferred
• People management experience required
• Strong leadership and general management skills in overseeing a team and working collaboratively across functions
• A high level of integrity with the ability to earn the respect and trust of his/her peer group and employees
• Ability to communicate strategy analyses to both technical and non-technical team members either verbally or via documentation
• Conceptual thinker ability to wade through data and arrive at conclusions
• Demonstrated analytical financial modeling and problem-solving skills
• Solid understanding of Retail Products and Channels
• Strong interpersonal skills; comfortable interacting with team members of all levels
• Strong communication and presentation skills; ability to communicate complex analyses into technical and non-technical terms (written and verbally)
• Ability to take initiative and work independently under tight timelines
• Strong team collaboration skills
• Ability to effectively manage multiple projects and priorities simultaneously
• Ability to reconcile numerous metrics and condense/summarize for our Executives and Business Partners

Preferred Qualifications:

• Fraud strategy experience
• Experience engaging with multiple Business Partners
• Analytical experience required for providing direction to Sr Managers and analysts
• Identify Theft and account takeoverexperience

Customer Accountabilities:

• Understands and supports the Banks Customer Service Strategy
• Considers the impact of advice and decisions on the well-being of the Bank as well as its customers its employees and stakeholders
• Provides the highest level of Customer service when dealing with internal partners vendors or our Customers - WOW at every opportunity
• Leads coaches and models quality service delivery at every interaction
• Supports the ongoing improvement of the partner/Customer experience

Shareholder Accountabilities:

• Supports the development and implementation of operational strategies and objectives to achieve measurable excellence in the quality delivery of sales service and products aligned with Best Run concepts and overall enterprise strategy and objectives
• Participates in establishing and executing plans and goals for the Business to drive toward results
• Develops and maintains an operating budget ensuring adherence to budget. May delegate budgetary assignments to direct reports but maintains overall budgetary responsibility and oversight
• Provides financial reports and analyses including budget variances to management on a regular basis

Employee/Team Accountabilities:

• Sets appropriate context for the business unit/function to enable optimal performance and alignment to strategy
• Supports the creation of goals and objectives for the business unit/function; Communicates those goals and objectives to the team
• Builds capability Supports/executes plans to acquire develop and retain the diverse teams with the skills and experience necessary to realize on current and future business strategies
• Role models behaviors consistent with TDs leadership profile customer and employee experience agendas and risk and control culture
• Creates an extraordinary place to work Advances and sustains a unique inclusive culture that reflects TDs diversity agenda and creates an extraordinary employee experience
• Leads coaches and develops a highly-effective team by ensuring ongoing training and performance and development management

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.