Help Desk Technician

Virginia Beach, VA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Benefits

Regent offers a wide range of generous benefits including health life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options time off and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

The Help Desk Technician will provide software hardware and systems support to Regent University faculty staff and students by responding to support calls voice messages and e-mail directed to the Help Desk. The position will also manage and track issues using the IT ticketing system.

Work Location:Virginia Beach VA

Essential duties:

Act as the initial point of contact for Regent University computer users. Respond to support calls and respond to e-mails/tickets regarding software hardware networking issues etc. Escalate support incidents to the appropriate IT staff group when necessary.
Answer phone calls and e-mails in a prompt courteous manner. Log calls into the IT ticketing system.
Work with other groups in the IT Department to resolve issues effectively.
Stay current with supported software and hardware.
Promote efficiency and effectiveness improvements for the Help Desk.
Maintain documentation of all Help Desk processes and procedures.
Participate in staff training and department meetings.

Qualifications:

College level training and/or bachelors degree required
Previous customer service experience required (phone skills data entry and ability to discuss and probe technical issues while handling multiple calls)
Computer operations or support experience required.
Experience with Windows operating systems and a variety of major PC applications (including Microsoft Office) and the Internet required
Experience with Apple Mac computers multimedia systems Microsoft Exchange Microsoft Active Directory networks highly desired.
Experience with systems in a college or university environment desired

Candidates must have:

Demonstrated Christian lifestyle and choices
Ability and willingness to communicate well and to work cooperatively with others at all levels of the organization
Ability to deal discreetly with confidential matters
Ability to assess needs and present solutions in a clearly and concisely
Ability to handle routines and records with accuracy and orderliness
Commitment to Regents core values of Excellence Innovation and Integrity

Regent University does not discriminate in employment in its programs or activities on the basis of race color national or ethnic origin sex disability age or veteran full Non-Discrimination Policy clickhere.

Required Experience:

BenefitsRegent offers a wide range of generous benefits including health life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options time off and more. All regular faculty and staff serving at Regent and working ...