Tech Customer Support German CL13
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Job Location:
Monthly Salary:
Posted on:
07-10-2025
Vacancies:
1 Vacancy
Job Summary
Position: Customer Support - German
Location: onsite - Sandyford D18
Contract: Full-time role 40 hours per week
Work Hours: 24/7 Mon-Sun 8am - 10pm on a rotational basis (no night shift).
For internal applicants the type of contract will remain unchanged.
** Kindly be informed that sponsorship is not available for this position. A valid Full-time work permit is mandatory for us to proceed with your application.
Duties and Responsibilities
- Develop deep knowledge within a complex product group.
- Investigate and prioritize advertising issues raising to a specialist when appropriate for further troubleshooting or de-bugging.
- Own tasks end-to-end until they are assigned to specialist.
- Discern product confusion from bugs determine solutions and advise the sales team advertisers to accomplish the advertisers desired outcome.
- Strong interpersonal skills to communicate issue resolution technical resolution workarounds or product confusion to the sales team
- Partner with product support group specialists to determine solutions to advertising bugs and product confusion
- Facilitate a high-end customer experience related to support for advertising bugs
- Mentor team members and own product support areas..
INCLUSION AND DIVERSITY
We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible inclusive open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.
Please advise if you have any particular requirements so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at .
About Accenture
#LI-EU
Professional Skills
- Excellent oral and written communication skills required.
- Ability to rapidly assess analyze and resolve or troubleshoot issues and distil into clear and concise communications.
- Aptitude to support sophisticated products.
- Ability to overcome a product learning curve.
- Ability to think critically and problem seek.
- Ability to work in teams.
- Bachelors Degree
- Minimum of 1 year of experience Customer Service/Call Centre
- Proficient in English
- Proficient with using computers
Basic Qualifications
- Language(s) Required: As part of the interview process you will be required to complete an English language test and a language test in the relevant language for this role. You will be advised of the level you are required to achieve to successfully carry out the role.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day more than 775000 of us help our stakeholders continuously reinvent. Together we drive positive change and deliver value to our clients partners shareholders communities and each believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best Accenture we see well-being holistically supporting our peoples physical mental and financial health. We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Accenture to work at the heart of change.Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities.
Key Skills
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About Company
About Accenture Accenture solves our clients' toughest challenges by providing unmatched services in strategy, consulting, digital, technology and operations. We partner with more than three-quarters of the Fortune Global 500, driving innovation to improve the way the world works and ... View more
