German Customer Service
German Customer Service
Posted on :
07-10-2025
Employer Active
1 Vacancy
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Job Description
We are looking for German speakers to join a global leader in smart and secure access solutions operates in over 130 countries delivering products such as locks access systems and automated doors. They also provide time and attendance solutions supporting industries like hospitality healthcare and transportation.
This is an excellent opportunity for someone who values flexibility professional development and a role where every customer interaction matters.
What You Will Do
- Provide high-quality support to customers via phone email and chat in German
- Handle inquiries related to products services technical issues and administrative matters
- Accurately enter and verify customer data in the companys systems during conversations
- Manage difficult situations with professionalism and offer de-escalation when needed
- Collaborate with internal departments and service technicians to ensure fast resolution of customer requests
- Support administrative tasks including fault and repair requests documentation
What We Are Looking For
- Native or fluent German speaker (C1 level)
- Strong command of English (C1 level) for internal communication
- Excellent communication skills and a proactive solution-oriented mindset
- Confident using MS Office and CRM systems
- Ability to stay calm and professional in challenging customer interactions
- Previous customer service experience is a strong advantage
What You Get
- Attractive salary and benefits package
- Hybrid working model with up to 3 days per week in the office
- 25 days of paid annual leave
- Home office allowance and additional health insurance
- Food vouchers (200 BGN) and public transport card
- Optional parking space and multisport card
- Modern office space in a Class A business building
- Fresh fruit available at the office
- Language training and access to over 15000 LinkedIn Learning courses
- Career development through mentorship and training programs
- A friendly inclusive work culture in a global organization
Employment Type
Full Time
Key Skills
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