Technology Support Technician
Technology Support Technician
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Job Description
Accenture Technology powers our clients to achieve high performance. We combine business and industry insights with innovative technology to drive growth for your business. We extend our technology and business capabilities through a powerful alliance ecosystem of market leaders and innovators to provide our clients the best specialized skills and tailored solutions.
Job Description
At Accenture you will provide daily IT support resolve service requests and incidents related to IT assets. Also you will follow standard operating procedures work as a team player with a customer service mindset and communicate confidently with all levels of the organization.
Basic Requirements
Up to 4 years similar professional experience;
Provide local technical support Level 1 and 2:
- PC hardware and software support;
- Local Network Internet and client connectivity;
- Printing & Audiovisual devices support;
Preferred Skills
Proficient in English
Maturity to understand the extreme importance of Client Data Privacy requirements and Information Security processes
Knowledge of LAN and WAN network connectivity
Ability to resolve PC hardware and software as well as audiovisual and printing related incidents
Microsoft Windows 11 and Office 365 support experience
Microsoft Excel Word PowerPoint & Microsoft Outlook Intermediate user level
Ability to easily follow established technical operational support procedures
Nice to have experience with
Security concepts - Bitlocker Microsoft Defender Forcepoint Global Protect etc.
Supporting end user collaboration and knowledge management tools SharePoint teams Videoconferencing etc.
About Accenture
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day more than 775000 of us help our stakeholders continuously reinvent. Together we drive positive change and deliver value to our clients partners shareholders communities and each believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best Accenture we see well-being holistically supporting our peoples physical mental and financial health. We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Accenture to work at the heart of change.Igualdade de oportunidade de emprego
A Accenture rege-se pelos princípios da meritocracia e da igualdade de oportunidades não discriminando nem tolerando qualquer discriminação em razão de ascendência origem étnica raça cor sexo estado civil território de origem grau de instrução posição social orientação sexual religião convicções e/ou opções políticas ou ideológicas situação económica ou social ou em função de qualquer outro factor considerado discriminatório e proibido nos termos da lei.
Para mais informações sobre as oportunidades de emprego na Accenture e se necessitas de assistência especial material ou infraestrutura adaptada por favor envia um email para
Required Experience:
IC
Employment Type
Full-Time
