PSH Case Manager (hybrid)

Position Title: Case Manager - Permanent Supportive Housing

Our Saviours Community Services (OSCS) provides dignified shelter and housing for single adults and basic education classes to adult English language learners in the Phillips Community of South Minneapolis. OSCS takes its name from Our Saviours Lutheran Church founded our programs in the early 1980s. In 2004 we became a legally and financially independent nonprofit. We are not a religious organization. Find more about OSCS at Saviours Housing operates a 21-bed emergency shelter and permanent supportive housing program for single adults 18. The shelter provides a bed three meals a day and supportive resources to 10 men and 11 women every night of the year. However people of all genders are welcome. The shelter is currently open to residents 24/7. Our cohesive team works together to provide services that offer dignity and hope. Our Saviours Housing is a program of Our Saviours Community Services.

Our Saviours Housing operates a permanent supportive housing program for single adults in Hennepin County. The referrals are from Hennepin Countys Coordinated Entry System. The program aims to maintain housing for 100 single adults or couples that are 18. The program finds housing in the community or uses our onsite housing buildings to house 10-12 participants. The program offers case management via housing support or housing stabilization. The participants have access to transportation provided by case managers and to our onsite food shelf.

We offer employees the ability to make a meaningful contribution to the community. We offer a flexible hybrid working environment. We also provide excellent benefits to full-time and part-time (20hours) employees including generous Paid Time Off and Sick Time along with Paid Parental Leave; Paid Holidays; Medical Dental and Vision coverage Employer contributions toward premiums; Employer-paid Short and Long Term Disability and Life Insurance; professional development opportunities; voluntary benefit options including HSA; and participation in 401(k) retirement plan.

This Role: The PSH Case Manager provides strength-based advocacy and case management services for 15 - 20 long-term homeless adults in both site-based and scattered site housing. The PSH Case Manager works collaboratively with other members of the Housing Team as well as other Program staff members.

This position is non-exempt full-time regularly scheduled at 40 hours per week M-F between 8:00 am to 5:00 pm. This role is within the PSH Team and reports to the Permanent Supportive Housing Program Manager. This position is a hybrid position that requires being onsite three days a week.

Primary Duties and Responsibilities

• Assist participants with the housing move-in process application interview and access to furniture.
• Meet weekly with residents to establish an individual service plan work toward greater self-sufficiency and remove housing success barriers.
• Inform residents on landlord expectations and tenant rights; mediate and advocate for tenant/landlord communication and conflict resolution; respond to lease violations.
• Assist with crisis prevention/intervention to ensure housing stability; promote harm reduction education; respond to emergencies as appropriate.
• Help arrange and provide residents transportation and access to medical health and social services; assist with forms to access housing and other potential benefits.
• Support residents with accessing and managing budgets personal funds laundry living skills nutrition and rental payments.
• Onboard and provide residents with access to Housing Stabilization Services including completing a Person Centered Plan for eligible participants.

• Work cooperatively with internal and external stakeholders such as Hennepin County outreach organizations and volunteers who provide services to our residents.

• Formulate strong communicative and professional relationships with landlords.
• Assist the Permanent Supportive Housing team with residents Housing Support Housing intake and Our Saviours Housing agreements.
• Complete and meet crucial deadlines such as entering detailed case notes completing CaseFlow tasks completing forms and paperwork managing client budgets submitting expense receipts to accounting and other related requirements.
• Prepare and file reports as required by Hennepin County and other appropriate OSH housing reports.
• Attend regular OSH Case Management meetings PSH office hours and other OSCS-related meetings.
• Attend and complete all required training such as Hennepin County training for Housing Support land Housing Stabilization Services programs.
• Help train and onboard new staff.
• Various duties to be assigned and discussed as time permits and as the needs of OSH shift.

• Actively participates in building a culture of belonging within OSCS.

Required Skills and Abilities

• Demonstrated cultural fluency and commitment to diversity.
• Ability to demonstrate empathy and sympathy for others and use soft skills
• Familiarity with and comfortable using Harm Reduction and Housing First principles.
• Able to communicate effectively in writing by phone and in person
• Strong attention to detail and time management skills.
• Computer skills: Can use Google suite MS suite Emails IMS and other tech programs to complete the job.
• Ability and willingness to learn about homelessness and factors impacting our participants.
• Ability to move around drive to client locations work on a desk and in front of a computer sit for long periods use keyboard and mouse and perform repetitive motions such as typing sorting pinching and other office routines.

• Ability to lift up to 50 pounds.
• Ability to speak read write and understand people using one or more of Spanish Somali Arabic Ukrainian Russian and Farsi/Persian languages (preferred but not required).

Experience and Qualification Requirements:

• Relevant personal education or work experience equivalent to 2years
• Demonstrate and maintain a good driving record a reliable vehicle and insurance and a valid drivers license
• Ability to pass a criminal background check and pass and maintain an MN Department of Human Services background study
• Familiarity or trained in Homeless Management Information System (HMIS) and case note Software
• Background and experience in non-profit organizations human services and similar programs

Job Type: Full-Time Non-exempt

Pay Rate: $19-$20/hr

Diversity Equity & Inclusion

OSCS is committed to providing a supportive inclusive work environment. We are an EEO/AA employer and will not discriminate against any applicant or employee because of race color creed religion ancestry national origin gender identity sexual orientation disability age marital status or status with regard to public assistance. We acknowledge that experience is gained through various settings and value informal experience in addition to formal education and work history.

Disclaimer. This job description only summarizes the typical job functions not an exhaustive or comprehensive list of all possible responsibilities tasks and duties of this position. The organization has the sole discretion to amend this job description at any time.